Operations Manager

Posted Sunday, December 7, 2025 at 5:00 AM

$70, annually

The National Diabetes Trust is Canada’s largest charitable clothing and small household goods collection service. With more than 5,000 donation bins and an active home pick-up service in communities across Canada (excluding Quebec), we collect unwanted, gently used clothing and household items, using them to raise much-needed funds for Diabetes Canada.

Each year, the program diverts more than 100 million pounds of clothing and household items from landfill sites across Canada. As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference, raising money for life‑altering charitable programs, all while helping the environment.

• Challenging work with opportunities for career advancement
• Extended Health & Dental Care
• Life Insurance, AD&D & LTD (100% Employer-paid)
• Optional Critical Illness
• Registered Pension Plan (100% Employer-paid) once eligibility criteria are met
• RRSP with company matching component available
• Employee Assistance Program
• Corporate discounts through Value Village and Good Life Fitness.

Reporting to the Area Manager, Business Operations, this hands‑on roll supports the National Diabetes Trust’s mission through the Declutter® Program, the door‑to‑door pickup and drop‑box collection programs, through the generation of revenue. The Operations Manager ensures all local business streams and targets are met, maintains strong fiscal accountability and excellent net revenues in the context of sound human resource management practices.

• Manage, coach, direct, and motivate staff to achieve targets to ensure that budgeted revenues are achieved and to promote a sense of teamwork and cooperation among employees
• Hire, evaluate, promote, and terminate staff in consultation with the Area Manager and the Human Resources Department
• Responsible for accurate inventory management and reporting. Ensure the correct level of inventory is available to maintain quotas throughout the year, subject to seasonal fluctuations in productivity
• Guarantee that all documentation related to the Commercial Vehicle Operator Registration / National Safety Code Registration, Hours of Service, and vehicle inspection, maintenance, and service is accurate and up‑to‑date
• Identify and recommend opportunities in the operation for cost savings and increased efficiencies through economics of scale, elimination of duplication, use of technology, and group purchasing
• Complete monthly employee productivity reports and plan, post, and implement regular staff meetings
• Prepare and follow a yearly budget for their Business Operation
• Have a thorough knowledge of the organization's goals and objectives, services, programs, and organizational structure at all levels
• Liaise with local Value Village Stores to maintain and ensure a steady flow/proper mix of merchandise is delivered to Value Village Stores
• Build and foster relationships in the community, including but not limited to drop box partnerships, alternate collection partnerships, clothing drives, and fundraising opportunities
• Communicate and liaise with Leadership Centres, Branches, etc. to build internal National Diabetes Trust support, unified public relations efforts, and to obtain their assistance in securing merchandise
• Keep updated personnel files and attendance records, produce work schedules, and deal with vacation requests and sick leave
• Ensures payroll records are accurate and sent to the National Payroll Department on a timely basis

The selected candidate for this Operations Manager role will meet the following minimum requirements:

• Must have a Class G license, passenger car or light truck, with a minimum of 5 years actual driving experience at that level, and a clean driver abstract, with no violations or accidents within the last 3 years.
• University Degree or College Diploma in Business Administration or equivalent relevant experience
• 5-7 years of experience in a…