Lead Hand in Service Management

Elevate your career as a Lead Hand, where you will guide a skilled service team and ensure seamless operations while delivering exceptional service to clients. Focus on optimizing workflows and safety compliance.

In this role, you will coordinate with the Service Manager to oversee shop operations, mentor team members, and enhance communication between various stakeholders. Your leadership will drive efficiency, support professional growth, and promote a collaborative team spirit focused on fulfilling business objectives. Utilize your technical ability to ensure service quality and address customer needs effectively.

Key Responsibilities:

• Oversee shop operations and technician assignment

• Mentor team members and support skill development

• Address customer and parts inquiries effectively

• Plan resources efficiently to meet service demands

• Ensure a clean and compliant work environment

Requirements:

• At least a high school diploma

• 310T Coach and Truck Technician or equivalent certification desirable

• Strong communication and leadership capabilities

• Proven experience in a service shop

• Ability to enhance team productivity and problem solving

Lead and inspire a collaborative environment in service management as a Lead Hand.
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