Crossroads Shelter Team Lead

Position: Crossroads Shelter Team Lead Role
Step into a leadership role at Crossroads Shelter in Peterborough, ON, focusing on high-quality support services for women and children in crisis. Ensure adherence to YWCA protocols while providing expert guidance to staff.

As the Team Lead under the Shelter Manager, your role encompasses daily operations and the empowerment of shelter staff. You will engage in performance coaching while championing teamwork and respectful communication. Your experience and knowledge in crisis management will play a critical role in the shelter’s success.

Key Responsibilities:

• Collaborate with management to improve service quality

• Oversee performance evaluations and training programs

• Handle client-related crisis situations effectively

• Maintain client confidentiality and safety standards

• Organize team discussions to bolster service coordination

Requirements:

• 4-year degree in social services or a related discipline

• 3 years of progressive experience or 1-year supervisory skills

• Expertise in conflict resolution and shelter operations

• Strong command of relevant health and safety policies

• Valid CPIC and commitment to vaccination policy

Become a critical support for your team, ensuring that lives are positively affected at Crossroads Shelter.
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