Sales Account Manager

Overview

Sales Account Manager role at Fire Safety and Protection (FSP) focusing on developing new and existing accounts within a defined territory. The role provides expert consultation on products and services, ensures excellent customer service, and serves as the primary point of contact for clients to meet their life safety and security needs.

• Client Relationship Management
  • Develop and maintain strong, long-term relationships with clients by understanding their life safety and security requirements.
  • Act as the primary liaison between the client and the company, ensuring smooth communication and addressing client concerns promptly.
• Sales And Business Development
  • Identify opportunities for upselling and cross-selling life safety and security products and services, such as fire alarms, intrusion detection, CCTV systems, and access control.
  • Develop and execute account plans to grow the business with key clients.
  • Achieve or exceed assigned sales targets and KPIs.
  • Win new clients through long-term service agreements or competitive takeovers and retrofits of existing facilities.
• Solution Consulting
  • Collaborate with the technical team to ensure the solutions provided meet client needs and regulatory requirements.
  • Provide product demonstrations and technical guidance to clients regarding life safety and security systems.
• Project Coordination
  • Oversee the implementation and delivery of life safety and security solutions, coordinating with installation teams and ensuring projects are completed on time and within budget.
  • Monitor and follow up on the maintenance and service of existing systems.
• Market Research And Reporting
  • Keep up to date with industry trends, product innovations, and competitors to provide strategic advice to clients and help shape company offerings.
  • Prepare regular sales reports, client updates, and forecasts for management.
• Compliance And Regulatory Knowledge
  • Stay informed about local, state, and federal regulations related to life safety and security systems (e.g., NFPA, OSHA, UL standards) and ensure solutions comply with these standards.

• Education
  • Bachelor’s degree in business, marketing, engineering, or a related field. Equivalent experience in the life safety or security industry will be considered.
• Experience
  • 3+ years of experience in sales, account management, or customer service in the life safety, security, or related technical industry.
  • Proven track record of meeting or exceeding sales targets.
• Skills And Competencies
  • Strong understanding of life safety and security systems, such as fire alarms, video surveillance, access control, and intrusion detection.
  • Excellent communication, negotiation, and presentation skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with CRM systems and Microsoft Office Suite.
• Preferred Qualifications
  • Experience working with fire protection systems, building codes, or security systems integrators.
  • Certifications related to life safety and security systems (e.g., CFAA, NICET, ESA certifications).
• Physical Requirements
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift 15 pounds at times.
  • Must be able to travel.

• Salary commensurate with experience
• Purpose and results driven work environment (work smarter not harder)
• Technology and FSP swag when they join the team
• Training on not only what we sell but how we sell—the FSP Way
• Access to leading edge web-based productivity tools

• Extended Health Care
• Dental
• Vision
• LTD, STD
• Life Insurance
• EAP
• RRSP Matching

Fire Safety and Protection is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.