Propane Service Technician II

About Avenir Energy Ltd.

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a strong commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America.

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. We provide a comprehensive benefits package, including full coverage for health, dental, paramedical, and life insurance, virtual healthcare, retirement planning with employer-matching contributions, generous vacation, flexible time‑off, and performance‑based incentives.

Propane Service Technician II – Responsible for installing, maintaining and servicing propane appliances and storage equipment while providing top‑tier customer service. Must hold a minimum G2 certification and be willing to obtain LP endorsement within 18 months of employment.

• Install and maintain a wide variety of propane appliances and storage equipment.
• Provide expert service and maintenance to various brands of heating equipment in the field, ensuring customer systems run efficiently and safely.
• Participate in on‑call shifts during regular and off‑business hours to provide timely service and issue resolution.
• Plan and execute service calls efficiently, ensuring all work is completed on time and to customer satisfaction.
• Promote company offerings to customers, identifying sales opportunities to help meet branch revenue targets.
• Deliver exceptional customer service by addressing client concerns, explaining repairs, and maintaining a professional demeanor.
• Complete all required paperwork, including daily, weekly, and monthly reports, in alignment with company policies and procedures.
• Follow company policies and safety protocols, including the use of personal protective equipment (PPE), to ensure all tasks are performed safely.
• Conduct site‑specific hazard assessments as required by company safety policies and report any unsafe acts or conditions when identified.
• Perform daily, weekly, and monthly vehicle inspections to ensure company vehicles are in proper working order, clean, and presentable to uphold the company image.
• Uphold the highest standards of service and safety while representing Avenir Energy in the field.

• Minimum G2 certification required, with willingness to acquire LP endorsement within the first 18 months of employment.
• Other trade certificates (e.g., air conditioning, sheet metal) are considered an asset.
• Minimum of 2 years of experience in a service technician role, ideally with multi‑certificate qualifications.
• Strong customer service skills with the ability to communicate effectively and maintain positive client relationships.
• Clean driving record is a must; DZ license considered an asset.
• Ability to promote and ‘up‑sell’ company services during service calls to drive branch performance and customer satisfaction.
• Strong problem‑solving skills and the ability to work independently while following company guidelines.
• Excellent organizational skills, with the ability to complete required paperwork and documentation accurately and on time.
• Commitment to safety protocols and the ability to work in compliance with all company policies.

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage.