Field Service Technician

General Information

Location: City Oshawa, Peterborough
State/Province: Ontario
Country: Canada
Date: Monday, June 1, 2026
Working time: Full-time
Reference:
Job Level: Individual Contributor
Job Type: Experienced
Seniority Level: Entry Level
Currency: CAD - Canada - CA
Annual Base Salary: Minimum $33,060, Maximum $66,120

Salary information: The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills and abilities.

We’re an industry leader that is rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

* Must hold a U.S. visa to be eligible for travel to the United States for training

• Provide outstanding service to our clients and ensure devices are operating correctly.
• Use electro‑mechanical skills to repair devices; training provided by certified instructors and online/in‑house options.
• Achieve key productivity goals: 5 gross calls per day, fixing the first time at least 50% of the time, response time 2–4 hours, and minimize parts costs.

• Electro‑mechanical experience with multi‑meter troubleshooting and ability to read electrical schematics; prior roles such as HVAC/Cable Internet technician, electrician, automotive mechanic, or similar.
• Superior time‑management skills and reliability; commitment to punctuality.
• Valid driver’s license and appropriate insurance coverage; MVR included in background check.
• Physical ability to lift up to 50 pounds, walk, stand, squat, bend, and drive for more than 50% of the day.

• Successfully complete the new hire training and technical training courses.

• Comprehensive understanding of the company and customer service culture.
• Clear expectations regarding call load, territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support the territory.
• Actively and correctly completing service calls independently.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account.
• Paid time off, plus holidays and personal days.