Office Coordinator - Monadnock Pediatrics - Full Time

Office Coordinator
- Monadnock Pediatrics
- Full Time

Job Category
:
Office Assistant

Requisition Number
: OFFIC
003721

Monadnock Reg Pediatrics
Peterborough, NH 03458, USA

We are seeking a highly organized and motivated individual to fill the role of Office Coordinator at Monadnock Community Hospital’s Pediatrics practice. This position involves day‑to‑day supervision, providing detailed instructions, and establishing short‑term priorities to ensure the efficient functioning of the assigned area.

• Supervise daily operations, making specific assignments and ensuring short‑term priorities are met.
• Monitor human, financial, and technical resources to achieve departmental goals.
• Provide detailed instructions for effective task execution.
• Safeguard open and honest communication within the team.
• Recruit, recognize, and retain qualified staff members aligning with organizational values.
• Optimize performance through effective staff deployment, delegation, and feedback.
• Develop staff along preferred career paths, fostering growth and alignment with department needs.
• Review monthly financial data and report variances to Manager/Director.
• Ensure resource allocation is in line with the established budget.
• Use patient/customer information to strengthen relationships and identify improvement opportunities.
• Collect and analyze patient/customer feedback for process enhancement.
• Maintain a patient/customer‑focused culture within the unit/department.
• Monitor departmental processes to ensure compliance with established metrics, rules, or policies.
• Enforce organizational policies and procedures to maintain a high standard of operation.
• Internal collaboration with various hospital departments.
• Coordinate with external organizations as needed for repairs and improvements.
• Monitor activities and recommend adjustments to meet identified milestones.
• Ensure all technical equipment, computer systems, and facilities are in good condition.
• Comply with hospital policies, support quality improvement, and ensure compliance.
• Manage daily patient flow, optimize provider schedules, and oversee reminder calls.
• Communicate with the Office Manager/Practice Director regarding physical plant issues, coordinating with Hospital Departments for resolution.

• Health insurance
• Vision coverage
• Life and long‑term disability insurance
• Retirement savings plan with employer matching contributions
• Generous paid vacations and holidays
• Opportunities for professional development and training
• Free membership to local gym
• Positive work environment with a supportive team and opportunities for growth

High School or better.

• Must have ability to effectively and courteously communicate with patients and co‑workers.
• Must have ability to be tactful and diplomatic.
• Must have excellent organizational skills.
• Must understand all scheduling protocols.
• Must be able to work with automated billing and scheduling software.
• Must exhibit a positive attitude, and be willing to work as part of a team.
• Must be respectful of others, and have a pleasant personality.
• Must be able to effectively communicate with distressed patients, handle stressful situations in a calm manner, and genuinely enjoy working in a medical office setting.
• Two years of relevant experience in a similar setting; preference given to those with previous supervisory experience.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.