Switchboard Operator - Part Time

We are seeking a highly organized and customer-focused individual to join our team as a Switchboard Operator at our community hospital. The Switchboard Operator acts as the hospital receptionist and is responsible for managing incoming calls, connecting callers to the appropriate departments, using the paging system to communicate codes, and providing exceptional customer service to patients, visitors, and staff. This is a vital role in ensuring effective communication within the hospital and delivering a positive experience for all callers.

• Answer and manage incoming calls promptly and professionally, adhering to established phone etiquette standards.
• Assist with paging staff members and relaying urgent messages in a timely manner.
• Collaborate with other hospital departments to ensure smooth communication and coordination.
• Greet callers with a friendly and courteous demeanor, providing accurate and helpful information or directing them to the appropriate departments or personnel.
• Handle general inquiries and provide basic information about hospital policies, visiting hours, and other relevant information.
• Maintain confidentiality and handle sensitive information with utmost discretion.
• Maintain knowledge of hospital services, departments, and personnel to effectively route calls and provide accurate information.
• Monitor and respond to emergency calls according to established protocols, ensuring appropriate action is taken and notifying necessary personnel.
• Operate the hospital switchboard system efficiently and handle multiple calls simultaneously.
• Perform clerical duties such as filing, data entry, and record keeping as required.
• Relay messages promptly and accurately to the intended recipients.
• Transfer calls accurately and efficiently to the appropriate extensions or voicemails.
• Uphold the values of MCH:
  Compassion, Collaboration, Honesty, and Respect.
• Other duties as assigned.

• High school diploma or equivalent; additional education or training in customer service or communications is a plus.

* Candidates may acquire these skills through on-the-job training*

• Ability to remain calm under pressure and handle emergency situations with composure and efficiently.
• Excellent phone etiquette, professionalism, and customer service orientation.
• Exceptional interpersonal and communication skills, with the ability to effectively interact with diverse individuals over the phone.
• Familiarity with basic office equipment, including telephone systems and computer software (e.g., Microsoft Office, electronic medical records).
• Proven experience as a switchboard operator or in a similar customer service role is preferred.
• Respect for patient privacy and a commitment to maintaining confidentiality.
• Strong attention to detail and accuracy in message taking and call routing.
• Strong multitasking and organizational abilities, with the capacity to handle a high volume of calls and prioritize tasks effectively.

This is a part time, 20 hours per week position. Days.

Competitive salary based on experience.

About Our Benefits:

We strive to employ and retain the most highly qualified individuals by providing equitable wages and benefits, promoting from within, and supporting the continuing education efforts of our staff.

You will be valued and rewarded for the work you do here with excellent pay and outstanding benefits. At MCH, you’ll find great opportunities for career advancement as well as personal and professional growth.

• Free membership to local gym
• Positive work environment with a supportive team and opportunities for growth

Reach new heights at Monadnock Community Hospital.

MCH is a critical access hospital in beautiful, historic Peterborough, New Hampshire.

For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire’s most successful and beloved small hospitals.

About the Monadnock Region:

A great place to live, work, and play.

One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life.

The state of…