Hardware Support Technician

Overview

JTH Recruitment have been appointed to recruit for our IT client based just outside of Peterborough. This is a great role for someone looking to embark on a career in IT; if you like building and repairing IT equipment and computers, this would be an ideal role. Some customer service and teamwork experience would be advantageous. The client offers a competitive salary, bonuses and is a great place to work.

There is ongoing support and development.

• System builds
• Pre-install scanner set-up
• Disk and Hotkey set-up
• Till and peripheral building/testing prior to installation
• Liaise with front office for installation dates
• Work closely with the installation engineers and customer support to ensure every installation runs smoothly, on time and with the correct equipment
• Stock shipping of replacement parts as required, on time and to the correct address
• Recording/allocating stock serial numbers
• To keep the stock room/build area clean and tidy
• Report stock shortages to hardware manager
• Stocktaking on a bi-weekly basis
• General duties
• Cleaning of second hand/returned equipment
• Repair faulty equipment if possible
• Test repaired equipment
• Chase customers for return of loan/faulty equipment
• Postage

• You have a full clean driving licence
• You have previous experience of working as part of a team
• Demonstrable organisational skills, including time management, prioritisation of tasks and self-motivation
• Strong work ethic, requires high standards of self-motivation, able to be flexible in order to get the job done, able to work under pressure when deadlines approach
• You are a confident and clear communicator
• You have an excellent professional manner at all times
• You are hardworking and committed, with a sense of humour