Fire & Security Technician

COMPANY OVERVIEW

A leading UK-wide facilities management provider is continuing to strengthen its Fire & Security division across the South region. The organisation delivers specialist technical services to major retail and commercial clients, supporting large-scale estates with planned and reactive maintenance solutions.

National Coverage with Dedicated Regional Support Operating across multiple UK regions while maintaining strong local engineering teams.

Delivering compliance-led fire and security solutions in line with current British Standards and industry regulations.

Clear KPIs, response times, and performance metrics supported by digital reporting systems.

Supporting large, multi-site commercial portfolios with consistent, high-quality service.

To act as the technical specialist for designated stores, delivering first-call response and maintenance across Fire Alarms, CCTV, EAS, Access Control, PA systems, and Automatic Pedestrian Gates, ensuring full compliance and minimal disruption to store operations.

• Carry out planned preventative maintenance (PPM) and reactive repairs within agreed KPIs including response, first fix, and closure targets.
• Conduct Fire Alarm PPM visits in accordance with BS5839 standards.
• Ensure all Fire Alarm systems remain compliant with BS 5839 and report defects where necessary.
• Respond promptly to service calls from the Helpdesk during working hours and whilst on call.
• Identify non-repairable faults and recommend appropriate corrective actions.
• Order replacement parts in line with company procedures and ensure timely installation upon delivery.
• Complete all documentation and digital reports accurately in line with company standards.
• Liaise with site Duty Managers during each visit to communicate repair updates and operational risks.
• Carry out surveys and technical reports as required by management.
• Ensure all works are completed in line with Health & Safety policies and company procedures.
• Maintain tools and equipment to ensure readiness and compliance at all times.
• Attend relevant training courses and complete mandatory online training modules.
• Comply with all statutory regulations and company Health & Safety requirements.

• Represent the company in a professional and competent manner at all times.
• Build and maintain strong working relationships with client site teams and colleagues.
• Deliver work efficiently and cost-effectively while maintaining high technical standards.
• Ensure compliance with contractual obligations and service level agreements.
• Work collaboratively with internal teams to meet operational targets and service delivery standards.
• Demonstrate flexibility to support operational requirements and on-call rota participation.

• GCSE standard education or equivalent.
• Electrical competency qualification (NVQ or City & Guilds) desirable.
• Proven experience working with Fire Alarm systems and CCTV (IP and analogue).
• Full UK driving licence.
• Ability to work independently with minimal supervision.
• Good written and verbal communication skills.
• Customer-focused approach with a professional manner.
• PC literate and confident using digital reporting systems.
• Ability to distinguish colours as required for electrical/electronic maintenance work.
• Willingness to work flexible hours and participate in on-call duties.

• £39,199 basic salary
• 42.5 hours per week, full-time permanent role
• 33 Days Holiday
• Company vehicle provided + Fuel Card
• Company pension scheme
• Private healthcare
• On-call rota participation (details discussed at interview)
• Ongoing training and development opportunities
• Supportive team environment within a national organisation