Onsite Print Support Specialist - VA

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Full Time Technical Petersburg, VA, US

7 days ago Requisition

Salary Range: $18.50 To $24.00 Hourly

Kelley Create is the premier provider of office technology products, IT services, and mailing services, with locations in Washington, Oregon, Montana, Idaho, California, Texas, Virginia, Missouri, Kansas, South Carolina, Hawaii and Alaska. We offer our customers the personal and exemplary service of a local company and the resources and technological innovation of a large nationwide organization.

Summary:

We are looking for an experienced Support Specialist to join our innovative team. As an Onsite Print Support Specialist, you will be responsible for the customer’s network of business document output devices
-printers and copiers at customer locations with a focus on maximizing uptime, utilization, and user satisfaction. You will manage inventory and device service and assist site team members in developing, implementing, and managing ongoing site operations. You will be representing Kelley Create in a professional and positive light in a pristine office/research/hospital environment.
The address for this position is 3335 S Crater Rd Suite 00, Petersburg, VA 23805.

Essential Duties and Responsibilities
:

• Monitors all facets of the program to ensure that performance standards are maintained, and client requirements (contracted service levels) are consistently met
• Engages Kelley Create management and resources to anticipate and prevent problems, as well as to remedy problems as they occur
• Acts as a supporting interface to both internal and external clients in resolving performance issues
• Monitors paper and toner supply procurement levels and distribution program, as well as an onsite inventory of key parts and supply items
• Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time
• Helps coordinate machine moves, machine removals, and new machine installations
• Manages the collection of periodic meter readings, including review and validation
• Acts as an advocate for the customer in all matters concerning network reporting and other support as required
• Conducts periodic client satisfaction surveys
• Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends Supports the Service Team
• May travel between customer locations
• Performs other duties as assigned

To perform the job successfully, an individual must demonstrate the following competencies to perform the essential functions of this position.

• Customer Focus
  :
  The individual needs to demonstrate understanding and compassion for concerns and issues. The individual should promptly address customer inquiries and complaints and go above and beyond to ensure customer satisfaction.
• Communication Skills
  —Clearly and effectively communicate with customers and team members. Writes concise, clear, and professional emails and messages. Pays full attention to customers, understands their needs, and responds appropriately.
• Problem-Solving Skills
  :
  The individual identifies the root cause of customer issues and develops effective solutions. They think outside the box to resolve customer problems and improve service. They make sound decisions quickly to address customer needs and issues.
• Time Management:The individual effectively prioritizes tasks to manage multiple customer inquiries and issues. Completes tasks.
• Adaptability
  —The individual adapts to changing customer needs, policies, and…