Mortgage Servicing- Assistant Manager

Overview

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

The primary responsibility of this position is to supervise a group of employees engaged in Consumer Mortgage Servicing, may include but not limited to escrow administration, loan transaction processing, loan maintenance, investor reporting, new loan boarding and customer statements and notices. Oversee the execution of departmental operating procedures to ensure quality, accuracy, and compliance, evaluate procedure effectiveness and recommend adjustments as necessary.

Responsible to manage and coach team to deliver on established Service Level Agreements while operating in alignment with Key Performance Indicators ("KPI") and within the established risk threshold. Promotes a culture of continuous improvement toward delivery of a productive, positive, and professional customer experience.

• Plan, assign and evaluate the work of staff, provide guidance and coaching, establish individual goals and objectives, monitor volume, workflow, and quality, manage performance to include conducting performance appraisals, partner with Human Resources to resolve employment related issues
• Monitor, analyze and evaluate departmental systems, processes, and procedures with respect to accuracy, efficiency, and compliance, lead regulatory and system updates, and develop recommendations while promoting culture of constant improvement
• Contribute to broader corporate and department initiatives, including audits, application evaluation and testing, mergers and acquisitions, and vendor management; serve as backup for Departmental Manager
• Establish procedures/parameters, report results, analyze trends, interact with corporate compliance, business compliance/risk, Consumer Partners, and Consumer Default Management

• Responsibilities for the assistant manager are broken out by an area. The assistant manager is responsible for managing one of the following process areas in according with the Essential Job duties listed above:
  New Loan Boarding / Account set up, Escrow Administration, Investor Reporting / Accounting, or Account processing / maintenance.

Bachelor's Degree or the equivalent experience. (Required)

5 or more years loan processing, banking, or mortgage servicing experience.

2 or more years Supervisory Role.

• Proficient in the use of Excel to analyze data and performance trends. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry. Specific compensation offered will be determined based on a combination of factors including the candidate’s knowledge, skills, depth of work experience, and relevant licenses/credentials.

The salary range may vary based on geographic location. The salary range for this position is $64,700.00 - $ annually. Additional Compensation Components This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with…