Residential Mortgage Collector

Residential Mortgage Collector

Job Location s: US-PA-East Petersburg

Requisition :

Location Name: ASC - East Petersburg

County:
Lancaster

Category:
Operations

Position Type:
Full-Time

FLSA Status:
Non-Exempt

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

Coordinates the review and collection of delinquent residential mortgage loans in various stages of delinquency or default, including pre-foreclosure and post-charge-off phases, and/or mortgages owned by the secondary market. Ensures compliance with the rules and regulations associated with servicing of secondary market loans, to avoid mandatory repurchase for failure to adhere to requirements.

• Collection calling of all delinquent mortgage customers from five days delinquent to implementation of foreclosure action.
• Identifying residential mortgage accounts requiring legal notice letters ACT, Fair Foreclosure, ensuring these letters are promptly mailed.
• Coordinates effort with Foreclosure Administrator to implement foreclosure actions and to comply with the secondary servicing requirements relating to collection and reporting activity on these loans.
• Develop and formalize workout plans on residential mortgages that are severely delinquent to ensure that plan promptly and properly addresses the workout issues. Assess borrower financial situations and recommend appropriate loss mitigation options (e.g., loan modifications, repayment plans, short sales, deeds‑in‑lieu), with a focus on maximizing recovery while ensuring compliance with all regulatory requirements and company policies. As needed, negotiate repayment arrangements or settlement agreements to minimize losses and foreclosure actions.
• Ensure compliance with all applicable regulations (e.g., CFPB, FDCPA, RESPA) and investor requirements.

• When managing late-stage delinquent residential mortgage accounts (90+ days past due through foreclosure timelines), initiate and maintain consistent, compliant borrower contact via phone, email, and written correspondence.
• Collaborate with internal departments (loss mitigation underwriting, foreclosure, bankruptcy) to ensure proper case progression.

High School Diploma or equivalent. Specialty:
Does not apply at this level of education. (Required)

3 or more years Collection in consumer or residential loans. (Required)

3 or more years Mortgage servicing and/or default management. (Preferred)

• Strong understanding of residential mortgage servicing and default management processes. (Required)
• Effective communication skills, both verbal and written. Detail-oriented with strong organizational and time management skills. (Required)
• Knowledge of ICE / MSP servicing platform. (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training assignments are completed by established due dates. This includes but is not limited to, understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges…