Pharmacy Manager

Job Summary

Provides empathetic pharmacy consulting services to patients regarding the effective use of medications and drug interaction awareness. Offers preventive and clinical healthcare services, including immunizations, diagnostic testing, and patient outcome services. Ensures prescribed medications are compounded, reviewed, dispensed, and verified accurately according to regulatory guidelines and company policies and procedures. Manages an efficient pharmacy workflow and improves pharmacy financials, manages inventory effectively, and enhances patient experience.

Manages pharmacy staff performance and engagement. Ensures the professional development of pharmacy staff by overseeing training, focused coaching, and executing formal performance management initiatives.

• Patient
  
  Experience:
  
  Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care and Walgreens service traits.
• Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g., patient consultation, medication management, drug therapy reviews, and clinical or wellness services such as immunizations, diagnostic testing, and patient outcomes services).
• Participates in events and supports community engagement as requested by Store Manager, Healthcare Supervisor, or District Manager.

• Operations: Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, cost considerations, and over-the-counter products. Refers to the medical provider as needed to ensure correct use and satisfaction with service.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications, as required.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards. Establishes procedures to promote efficient workflow, including scheduling, role assignments, coordinating activities, and soliciting team input. Responsible for opening/closing the pharmacy and shift changes.
• Ensures the use of Good Faith Dispensing elements in conjunction with state and federal controlled substance laws when filling prescriptions.
• Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains information technology knowledge of pharmacy systems, supports staff and patients with IT, and identifies opportunities to improve productivity.
• Ensures insurance claims are processed accurately to prevent payment rejections and resolves patient issues by working with insurance companies and medical providers and participating in third party audits.
• Follows up with medical providers to clarify prescriptions, dosages, refills, interactions, and allergies to suggest alternatives and answer questions; engages in diagnostic testing and disease state management as applicable.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services.
• Partners with centralized support for patient registration and exception resolution; in virtual environments, conducts virtual product reviews per company procedures and guidelines.
• Manages maintenance and improvement of the pharmacy department, including repairs, cleaning, new equipment, and layout changes to ensure a functional and efficient pharmacy.
• Prepares and submits records, reports, and other documentation as required by state and federal laws to run the pharmacy business.

• People & Performance Management: Collaborates with Store Manager on pharmacy staff hiring, discipline, termination when necessary, and ensures compliance with employment laws.
• Establishes…