SOC Technician

Position Title

SOC Technician

Petersburg, VA

5‑month contract to permanent

• Week 1 – Sun
  - Tues 6:00 AM – 6:30 PM
• Week 2 – Sun
  - Wed 6:00 AM – 6:30 PM
• Week 1 – Wed
  - Sat 6:00 AM – 6:30 PM
• Week 2 – Thurs
  - Sat 6:00 AM – 6:30 PM

• Answer incoming service/technician calls
• Manage service tickets and follow up with customers
• Communicate with customers verbally and via email
• Review, compile, and analyze data
• Understand Elite customer contracts
• Identify and request materials for service technicians
• Complete processes for bill of materials, invoicing, and quality checks
• Provide initial troubleshooting support related to software, desktops, servers, network devices, and security and CCTV camera systems
• Perform other duties as assigned

• Troubleshooting skills and ability to fully resolve issues
• Strong organizational skills and ability to communicate effectively
• Ability to multitask and manage requests with short turnaround times
• Experience with a major ticketing system for support incidents
• Helpdesk experience supporting customers or employees in an IT role
• Experience working with vendors and help lines to resolve issues
• One or more industry‑recognized certifications or equivalent formal training/education
• Basic remote troubleshooting, monitoring, and diagnostic tools
• Basic computer, hardware, and software support

• Must be able to sit for prolonged periods of time
• Must be able to stand, walk, and bend

• Must possess and maintain a satisfactory background record

Our client is an Equal Opportunity Employer and maintains a drug‑free workplace by both policy and practice. Applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, or the presence of a non‑job‑related medical condition. Employment and personnel practices conform to all applicable federal, state, and local laws and regulations regarding non‑discrimination.

While the Company is committed to following this principle in every facet of employment, all employees share in the responsibility to promote and foster a favorable work environment.