Technical Support Analyst 3 - On site Petersburg VA

Technical Support Analyst 3 - On site Petersburg VA

Petersburg, United States | Posted on 08/03/2026

• Actual Job Title 807893 - VDH Technical Support Analyst 3
• Job Type FT Contract
• Date Opened 08/03/2026
• Target Date 08/07/2026
• City Petersburg
• Country United States
• Assigned Recruiter(s) Ananth Vegiraju
• Number of Positions 1

Assessing, maintaining, supporting district’s technology: including hardware, software, systems, upcoming technology initiatives. Ensures reliable operations, provides technical assistance, supports planning, execution of technology‑related projects.

• Technology Needs Assessment
  • Evaluate district needs for hardware, software, systems, and upcoming technology projects.
  • Track current and future initiatives, issues, concerns, and action items.
• Technical Support & Troubleshooting
  • Provide technical assistance for applications, hardware, and system-related issues.
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.
  • Coach staff through troubleshooting computers, hardware, phones, mobile devices, asset inventory tools, and software issues.
• Systems Maintenance & Documentation
  • Document, maintain, upgrade, or replace hardware and software systems.
  • Review and recommend procurement of information technology equipment.
  • Maintain required security controls over software and related systems.
• User Support & Technology Guidance
  • Advise users on available technologies that support business needs.
  • Communicate user needs to the VDH IT Operations Center or VITA for additional guidance or solutions.
  • Escalate urgent issues and outages to the VDH IT Operations Center, Information Security Office, and VITA as appropriate.

• Experience supporting office relocations, including server moves and telephone setup.
• Experience initiating or supporting Electronic Health Records (EHR) implementation.

• Knowledge of IT Service Management:
  Incident, Change, Service Reequest, and Asset Management
  Required
  1
  Years
• General knowledge of MS 365 applications: including WORD, Powerpoint, Excel, Outlook, SharePoint, Teams
  Required
  1
  Years
• Experience leading meetings, configuring audio equipment
  Required
  1
  Years
• Experience toubleshooting hardware and software-hands on or from a service desk
  Required
  1
  Years
• Experience creating professinal communications to users
  Required
  1
  Years
• Demonstrated success in managing and prioritizing work
  Required
  1
  Years
• Must have basic understanding of writing technical processes and instructions to simply processes for user.
  Required
  1
  Years
• Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed
  Required
  1
  Years
• Must be able to meet with staff and converse about needed technical resolutions and get as much information as possible during the meeting.
  Required
  1
  Years
• Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues
  Required
  1
  Years
• Experience working on PC Refresh projects with one or more Executive Branch agencies within the Commonwealth of Virginia
  Required
  1
  Years
• Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh
  Required
  1
  Years
• Must demonstrated success working as a team member and collaborating to achieve objectives.
  Required
  1
  Years
• Demonstrated experience planning, executing, supporting full office relocations, including structured cabling, network wiring, equipment setup
  Highly desired
  1
  Years
• Excellent project management skills and ability to manage multiple priorities
  Highly desired
  1
  Years