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End User Services Leader — ITSM & Service Desk Excellence
Job in
Petersburg, Virginia, 23803, USA
Listed on 2026-08-22
Listing for:
General Dynamics Ordnance and Tactical Systems
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Systems Administrator
Job Description & How to Apply Below
General Dynamics Ordnance and Tactical Systems seeks a results-driven IT Help Desk Manager to oversee enterprise Service Desk operations, ITSM administration, analytics, and reporting. The role includes technician management and asset management, driving process improvements and CSAT programs across the EUS enterprise.
The ideal candidate will have strong project management experience, vendor coordination, and a track record of delivering high-quality IT support aligned with organizational goals.
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