IT Support Specialist

Description

We are seeking an IT Support Specialist to assess, maintain, and support a multi-site technology environment, including hardware, software, systems, and technology initiatives. This role is responsible for ensuring reliable technology operations, providing end-user support, maintaining asset inventory, supporting technology projects, and helping users maximize available technology solutions.


Key Responsibilities

Technology Assessment & Planning

+ Evaluate organizational needs for hardware, software, systems, and technology projects.

+ Monitor current and upcoming technology initiatives, issues, risks, and action items.

+ Assist with planning and supporting technology-related projects and upgrades.

Technical Support & Troubleshooting

+ Provide technical support for applications, hardware, and system-related issues.

+ Troubleshoot, maintain, repair, and upgrade computer systems, peripherals, and software.

+ Support users with computers, mobile devices, phones, inventory systems, and business applications.

+ Research technical issues and implement appropriate solutions.

Systems Administration & Asset Management

+ Document, maintain, upgrade, and replace hardware and software as needed.

+ Maintain accurate technology asset inventory records.

+ Support device lifecycle management, refresh, and deployment activities.

+ Assist with system maintenance and operational improvements.

Procurement & Security

+ Recommend and support the procurement of technology equipment and related resources.

+ Maintain and support security controls across systems and software platforms.

+ Ensure compliance with established IT policies and procedures.

User Support & Communication

+ Advise users on technology solutions that support business needs.

+ Create clear and professional communications regarding technology updates, issues, and resolutions.

+ Develop user-friendly technical documentation, processes, and instructions.

+ Meet with stakeholders to gather requirements, discuss technical solutions, and provide status updates.

Issue Management & Escalation

+ Escalate critical incidents, outages, and security concerns to appropriate technical teams.

+ Track and manage incidents, service requests, and change activities through resolution.

+ Collaborate with internal and external teams to address complex technical issues.

Additional

Preferred Experience

+ Supporting office relocations, including structured cabling, network equipment, server moves, and telephone setup.

+ Assisting with Electronic Health Record (EHR) implementations or other enterprise application deployments.

Requirements

Required Qualifications

+ At least 1 year of experience in IT support, technical support, service desk, or desktop support environments.

+ Knowledge of IT Service Management (ITSM) processes, including Incident, Change, Service Request, and Asset Management.

+ Experience troubleshooting hardware, software, and end-user technology issues.

+ Familiarity with Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, SharePoint, and Teams.

+ Experience leading meetings and configuring audio/visual equipment.

+ Strong written and verbal communication skills.

+ Ability to create clear user communications and technical documentation.

+ Strong organizational skills with the ability to manage multiple priorities.

+ Ability to gather information, analyze technical issues, and provide effective solutions.

+ Proven ability to work collaboratively within a team environment.

Preferred Qualifications

+ Experience supporting PC refresh, device deployment, or large-scale hardware lifecycle projects.

+ Experience coordinating office moves, technology relocations, or infrastructure setup projects.

+ Project management experience with the ability to manage…