Senior Business Analyst

Senior Business Analyst

Job Location s: US-PA-East Petersburg | US-PA-Lancaster

Location Name: ASC - East Petersburg

County:
Lancaster

Category:
Technology

Position Type (Portal Searching):
Full-Time

FLSA Status:
Exempt

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work-life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA.

Responsible for planning and designing business services within IT. The role performs business analysis with business and technology partners to elicit, analyze, and define requirements into documentation and conceptual design using appropriate techniques and visual models from which solutions are developed. The role troubleshoots and solves escalated issues, evaluates value of user change requests and leads the monitoring, measuring, and enhancing the service.

Incumbents routinely communicate with all levels of management in the business and fully understand the underlying technologies and applications to inform business users on the capabilities of technology to solve business needs.

• Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals.
• Executes the writing of complex business, functional, and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects.
• Performs both smoke testing and user testing as appropriate. Performs and documents process mapping to identify current state versus future state processes to identify gaps and potential efficiency gains. Uses visual tools including diagramming and wire framing to ensure alignment of both business and technical stakeholders on conceptual design and function. Engages in data mapping and translation needed to help with design and implementation of new solutions.
  
  Acts in a project management capacity to deliver low rigor projects and initiatives.
• Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations.
• Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services.

• Bachelor's Degree or the equivalent experience. Specialty:
  Computer science, management information systems, or a related field. (Required)

• 5 or more years business analysis experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. (Required)
• 5 or more years financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience. Project management experience. (Preferred)
• 4 or more years Creating process maps, and wire framing. Leading elicitation of requirements sessions. (Required)

• Ability to communicate effectively with both technical and non-technical individuals at various levels
• Excellent problem solving, planning, and interpersonal skills
• Excellent communication, including written, verbal and presentation skills
• Complex Business Requirements
• Complex Functional Requirements
• Process Mapping
• Wire Framing
• Technical Specifications
• Data Mapping/Translation
• Project Management
• Impact Analysis
• Data Mapping/Translation
• Process Improvement

This role may perform other job duties as assigned by the manager. Each employee of the Organization, regardless of position, is accountable for reading, understanding and acting on the contents of all Company-assigned and/or job related Compliance Programs, regulations and policies and procedures, as well as ensure that all Compliance Training…