Technical Support Analyst​/IT Hardware Asset Analyst

Technical Support Analyst 3/IT Hardware Asset Analyst

• 23-Sep-2026 to 07-Oct-2026 (UTC)
• Petersburg , VA, USA
• Full Time
• 40 Weekly Hours

- Coordinate the transfer of IT assets between business units with 5 to 7 business days.

- Generate, distribute, & review weekly IT asset management reports.

- Complete ITSM tickets within 7 - 10 business days.

- Monitor the ITSM IT Asset Management queue on a daily basis.

- Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.

- Correctly Managing ITAM Queue

- Assist With Asset IMAC and PC Refresh process

- Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department

- Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.

- Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.

- Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

Fill the skill matrix below:

• IT Asset Management
• Required
• 2
• Hardware Inventory Management
• Required
• 2
• ITSM/Ticketing System
• Required
• 2
• Microsoft Excel
• Required
• 2
• Asset Lifecycle Management
• Required
• 2
• Software License Management
• Required
• 1
• Inventory Auditing
• Required
• 1
• Must be able to lift, pull or push 50lbs as a regular part of the job duties.
• Required
• 1