Technical Support Analyst​/IT Hardware Asset Analyst – Position

Contract Length: 8 months with the possibility of extending based on project need. Candidate residing in Richmond, VA area is required.

Onsite position and in person interviews are required.

Manages client’s IT hardware and software assets from acquisition through retirement, maintaining inventory, transfers, audits, tickets, warranties, contracts, licenses, PC refreshes, and compliance reports.

• Coordinate the transfer of IT assets between business units with 5 to 7 business days.
• Generate, distribute, & review weekly IT asset management reports.
• Complete ITSM tickets within 7 – 10 business days.
• Monitor the ITSM IT Asset Management queue on a daily basis.
• Updating notes with clear and accurate information to insure that the life cycle of the ticket accurately captured.
• Correctly Managing ITAM Queue
• Assist With Asset IMAC and PC Refresh process
• Perform periodic inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support for the Technology Services department
• Track and maintain copies, Hardware warranties, maintenance agreements, and lease and vendor contracts to include contract expirations.
• Assist in tracking and maintain software licenses Perform periodic software audit of installs on desktops, servers, network equipment.
• Assist in the Reconcile process of Software repository with ISO Approval list on a semiannual basis.

IT Asset Management. Required, 2 Years

Hardware Inventory Management. Required, 2 Years

ITSM/Ticketing System. Required, 2 Years

Microsoft Excel. Required, 2 Years

Asset Lifecycle Management. Required, 2 Years

Software License Management. Required, 1 Years

Inventory Auditing. Required, 1 Years

Must be able to lift, pull or push 50lbs as a regular part of the job duties. Required, 1 Years