Retail Supervisor

Overview

1. Job Summary The Retail Supervisor at Thompson Hospitality Services (THS) is a key operational leader responsible for overseeing day-to-day activities of front-line staff to ensure the delivery of high-quality customer service, food safety, and operational efficiency. The Supervisor supports management by improving team performance, maintaining standards, and ensuring a positive and professional environment in alignment with the core values of Thompson Hospitality.

2. Key Responsibilities Manage daily, weekly, and monthly financial reports, including inventory and cash tracking. Ensure accurate and secure handling of cash and financial data. Assist with menu planning and ordering using company systems. Follow all safety, health, and company policies and help enforce them. Make sure operations meet regulatory and company standards. Help hire, train, and onboard new team members.

Create and manage staff schedules. Support employee development and recognize team achievements. Maintain high customer satisfaction to support account retention. Address and follow up on customer feedback and surveys. Plan and manage special events regularly. Ensure all company quality, service, and cleanliness standards are met. Encourage creative ideas from staff within company guidelines. Ensure compliance with health and safety regulations.

Implement company marketing programs. Identify opportunities for increased sales and revenue. Meet financial targets and manage expenses. Oversee staffing and productivity in retail operations.

3. Working Conditions / Physical Requirements Regular bending, lifting, and carrying of supplies or equipment up to 50 lbs.

• Lead and inspire team members to deliver outstanding customer service.
• Oversee daily operations to ensure a smooth and efficient workflow.
• Train new team members and provide continuous coaching and feedback.
• Foster a welcoming and inclusive atmosphere for both guests and staff.
• Maintain high-quality standards to ensure products are prepared to perfection.
• Monitor inventory levels and place orders as needed to meet demand.
• Collaborate with management to implement new initiatives and improvements.
• Address guest feedback and concerns promptly to ensure a positive experience.
• Uphold health and safety guidelines to maintain a clean and safe environment.
• Cultivate a positive and respectful work culture that promotes teamwork and excellence.

• Previous experience in a supervisory or leadership role within the restaurant or hospitality industry.
• Proficiency in restaurant operations, including inventory management and financial reporting.
• Knowledge of health and safety regulations and a commitment to upholding them.

Thompson Hospitality is one of the largest restaurants, food service, and facilities management companies in the country. We are built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities. We offer competitive benefits, see our website for more.

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under applicable federal, state, or local laws.