Compliance and Risk Officer; Special Assets

Compliance and Risk Officer (Special Assets) Job Location s

US-PA-East Petersburg

Requisition :

Location Name: ASC - East Petersburg

County:
Lancaster

Category:
Operations

Position Type:
Full-Time

FLSA Status:
Exempt

Our values define us and our culture inspires us to change lives for the better. Our employees are the heart and soul of our company, and every success we experience begins with them. Together we are committed to making a positive impact in our local communities. We champion a culture of continuous learning, work‑life integration, and inclusion. We promote a digitally enabled work environment to continuously enhance the experience of our employees and customers.

This is a full‑time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA. The role serves as the primary liaison between the special assets department and the compliance and risk function. Responsibilities include policy and procedure development, regulatory monitoring, and compliance‑related training. The Officer ensures compliance with policies and procedures, including regulatory and servicer requirements, by developing and executing a quality control process for the special assets function across residential, consumer, and commercial areas.

• Coordinate the completion and updating of department policies and procedures with unit and department managers.
• Approve policies and procedures for the department as part of the compliance requirement, using knowledge of department workflows and regulatory requirements.
• Develop and maintain quality control procedures for the quality review process and workflow. Monitor for accuracy enhancements in the processes and workflows. Manage and ensure compliance with all secondary market requirements, Consumer Financial Protection Bureau rules, and ensure adherence to bank policies.
• Communicate results of statistical evaluation to management. Perform quality assurance reviews on residential and consumer‑related defaults and foreclosures as well as loss mitigation workflows and processes.
• Prepare reports including a monthly statistical summary of errors detected in the quality assurance testing and findings reports with subsequent monitoring or responses. Communicate results of document reviews with department management.
• Represent the special assets department for various risk‑related duties.

Bachelor's Degree or the equivalent experience. Specialty:
Relevant degree pertaining to the essential duties of this role. (Required)

3 or more years of default or compliance related experience. (Preferred)

• Knowledge of MSP and/or Signature servicing platforms (Preferred)

This role may perform other job duties as assigned by the manager. Each employee of the organization, regardless of position, is accountable for reading, understanding, and acting on the contents of all company‑assigned and/or job‑related compliance programs, regulations, and policies and procedures, as well as ensuring that all compliance training assignments are completed by established due dates. This includes but is not limited to understanding and identifying compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.

To provide greater transparency to candidates, we share base salary ranges on all job postings regardless of state. We set standard salary ranges for our roles based on the position, function, and responsibilities, as benchmarked against similarly sized companies in our industry.
Specific compensation offered will be determined based on a combination of factors including the candidate's knowledge, skills, depth of work experience, and relevant licenses/credentials. The salary range may vary based on geographic location.

The salary range for this position is $57,800.00 - $96,300.00 annually.

Additional Compensation Components

This job is eligible to participate in a short‑term incentive compensation plan…