Youth Stabilization Case Manager

Overview

Under the direction of the Youth Program Manager for Flagler Services and in close collaboration with the Rapid Re-Housing (RRH) Team, the Rapid Re-Housing Stabilization Case Manager – Youth supports young adults in transitioning from homelessness to permanent housing. This position plays a key role in developing, implementing, and maintaining the youth-focused dimension of our Rapid Re-Housing Program.

All work is performed within a collaborative, team-based model using a systems approach. Services are delivered safely, ethically, and in accordance with accrediting standards and St. Joseph’s Villa’s mission, values, and guiding principles.

This position is based at the Housing Resource Center in Petersburg, VA.

• Collaborate with Flagler staff to identify homeless youth/young adults and conduct intakes in accessible community locations

• Partner with the Housing Specialist to build and maintain landlord relationships willing to rent to young adults with limited or negative rental history

• Participate in applicant interviews and RRH team meetings to assess housing barriers and develop initial re-housing plans

• Develop individualized housing stabilization plans with clients, including realistic goals and actionable steps

• Coordinate temporary housing when needed

• Assess client needs related to utility deposits, furnishings, and moving expenses

• Coordinate move-in logistics, including access to community donation centers and partner organizations

• Conduct regular case management meetings to develop comprehensive budgets and long-term housing stabilization goals

• Support clients in employment, income development, money management, and benefit access

• Teach self-advocacy skills related to housing stability

• Provide referrals to community resources and follow up to ensure successful engagement

• Track, document, and report client progress

• Identify and cultivate new community resources to support clients

• Participate in weekly case coordination meetings

• Educate clients on RRH program expectations and roles

• Utilize assessment tools to evaluate strengths, life skills, and knowledge of tenant rights/responsibilities

• Collaborate with leadership to establish measurable outcomes for youth housing services

• Partner with youth-serving community agencies and Career and Transition Services (CATS) to support education and employment attainment

• Prepare check requests and invoices for financial assistance (e.g., rental subsidies, utility deposits/payments)

• Maintain accurate documentation in the Homeless Client Information System (HCIS)

• Ensure compliance with grant-mandated documentation requirements

• Attend staff meetings, case reviews, and professional development trainings

• Present client updates and collaborate on solutions for high-barrier cases

• Maintain positive community relationships

• Perform additional duties as assigned

• Bachelor’s degree in a human services field OR minimum of 4 years of relevant experience in lieu of degree

• At least one (1) year of experience in:

  • Case management with adult clients

  • Working with or understanding issues impacting homeless families

  • Working with domestic violence survivors

  • Utilizing community resources and referrals

• Excellent communication skills with diverse populations (youth, families, landlords, government agencies)

• Ability to read and interpret contracts

• Valid driver’s license with good driving record

• Ability to work some evenings and weekends as needed

• Proficiency in case management software and data systems

• Experience working with homeless youth or young adults

• Knowledge of tenant rights/responsibilities and Fair Housing laws

• Experience developing household budgets