CSR​/Teller - Petoskey, MI

CSR/Teller
- Petoskey, MI
- Full Time

As a Customer Service Representative, you will provide excellent customer service in all interactions. You will refer customers to the appropriate business partner for a consultative conversation and be responsible for risk by exchanging ideas and elevating concerns. You will personally follow all policies and procedures, ensuring that actions and behaviors drive a positive customer experience while operating within the Bank’s risk appetite and consistently managing risks.

• Deepen relationships and treat customers with genuine care by listening to their needs, asking questions for deeper understanding, and guiding them to appropriate financial solutions.
• Provide follow‑up to customer questions and find solutions to address issues.
• Respond quickly and clearly to maintain open communication.
• Maintain confidentiality of all customer business information.
• Follow the Bancorp Code of Business Conduct and Ethics, maintaining ethical behavior at all times.

• Perform daily office responsibilities and work with the platform team to operate the office efficiently.
• Maintain accurate balancing records, correct outages, and enlist help as needed.
• Keep current on bank policies and financial center procedures.
• Handle consumer and business customer problems professionally, directing complex issues to the Lead Customer Service Representative or other leadership as appropriate.
• Demonstrate sound judgment and abide by established guidelines and procedures.

• Identify customer needs during interactions and referrals to Bankers and business partners for consultative conversations.
• Build and maintain knowledge of retail products and services offered.
• Use appropriate tools for all referrals to track purposes.

Perform other duties as assigned.

None.

• High school diploma or GED.
• Extensive cash handling experience.
• Contact with the public and adherence to dress code guidelines.
• Ability to interact comfortably and confidently with the public.
• Knowledge of retail policies and procedures to perform essential duties.
• Initiative and sound judgment in decision‑making and problem resolution.
• Demonstrate core values: work as one bank, take accountability, be respectful and inclusive, act with integrity.
• Flexibility in scheduling.

• Normal office environment.
• Extensive computer screen viewing.

Petoskey, Michigan 49770

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.