Cashier​/Phone Receptionist

Job Description

Join Brown Motors as a Cashier / Phone Receptionist in Petoskey, Michigan. This customer-facing role is an important part of our daily dealership operations and often serves as one of the first and last points of contact for our customers. We are looking for a friendly, dependable, and detail-oriented individual who can provide a welcoming experience in person and over the phone.

Responsibilities include answering incoming calls, directing customers to the appropriate department, greeting guests, processing customer payments, providing receipts, balancing cashier transactions, and assisting with basic administrative support. The right candidate will be professional, organized, comfortable handling money, and able to communicate clearly with customers and team members across our sales, service, and parts departments. If you enjoy helping people, staying organized, and being part of a busy team environment, join the Brown Motors family.

• Hourly Base Salary Based on Experience
• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Career Growth Opportunities
• Retirement Plan

• Answer and direct incoming phone calls with professionalism, courtesy, and accuracy.
• Greet customers and visitors warmly, creating a welcoming and professional first impression.
• Process customer payments accurately for service, parts, and other dealership transactions.
• Provide receipts and assist customers with basic payment-related questions.
• Balance cashier transactions and follow daily closeout procedures.
• Communicate with service, parts, sales, and office team members to keep customer transactions moving smoothly.
• Maintain accurate records in company systems and support basic data entry needs.
• Keep the front desk and cashier area organized, clean, and customer-ready.
• Assist with appointment scheduling, message taking, and administrative support as needed.
• Support the overall efficiency of the dealership by helping customers quickly, professionally, and with a positive attitude.

• Experience:
  
  Previous experience in a receptionist, cashier, customer service, or administrative role is preferred.
• Cash Handling:
  Ability to process payments accurately, provide receipts, and balance transactions.
• Communication
  
  Skills:
  
  Excellent verbal communication skills with a friendly, professional demeanor.
• Customer Service: A welcoming and positive attitude with a focus on providing an excellent customer experience.
• Organizational
  
  Skills:
  
  Strong attention to detail and the ability to manage multiple tasks efficiently.
• Technical
  
  Skills:
  
  Comfortable using phone systems, basic computer applications, and dealership systems.
• Reliability:
  Dependable, punctual, and committed to maintaining a professional work environment.
• Multitasking:
  Ability to handle phone calls, customer interactions, payments, and administrative tasks at the same time.
• Confidentiality:
  Ability to handle customer information and payment details responsibly.
• Teamwork:
  Willingness to communicate and coordinate with sales, service, parts, and office staff to keep daily operations running smoothly.

Brown Motors has proudly served Northern Michigan since 1898 and remains family owned under fourth generation leadership. Located in Petoskey, Michigan, we represent Ford, Chrysler, Dodge, Jeep, and Ram and serve customers throughout the region.

Our dealership continues to grow, with one of the largest service operations in Northern Michigan, including more than 40 service bays and a dedicated commercial and heavy-duty service facility. We support both retail customers and business fleets with sales, service, parts, and mobile support.

At Brown Motors, we believe our people are our greatest asset. We focus on building a strong team culture built around professionalism, accountability, and long-term career growth.

If you are looking for a stable company with deep community roots and a commitment to doing things the right way, Brown Motors offers an opportunity to build a meaningful career.