TG Dealer-Supervisor; Dual-Rate

Odawa Casino Resort

Job Description

Job Title:

Table Games Dealer / Supervisor

Reports To:

Table Games Shift Manager

Department:
Table Games

Minimum Pay Rate(s): $10.00 per hour + Tips / $20.00 per hour

Job Code: TGDS

Pay Grade: TG2

Date Written: 02/09/2012

Revision Date: 01/01/2024

A Dealer that performs as a Floor Supervisor to meet business needs. Responsible for the successful operations of the Table Games area, assuring game protection, and that guests have a memorable gaming experience.

• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Greets all guests and Team Members in a friendly, open manner.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Recommends process and customer service improvements, innovative solutions, policy changes and or major variations from established policy.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that may arise.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Maintains the highest level of confidentiality at all times.
• Works at other properties as needed.
• Performs all other duties as assigned within the scope of the position.

• Deals in accordance to Table Games Policies and Procedures.
• Exchanges paper currency or tokens for playing chips or coin money.
• Ensures that wagers are placed before cards are dealt, roulette ball is spun, or dice are tossed.
• Announces winning number or color to players.
• Computes payable odds to pay winning bets.
• Pays winning bets and collects losing bets.

• Breaks down, counts and verifies chips for table game fills and credits on assigned table.

• Monitors gaming play on assigned tables for mistakes, fills, credits, money changes, and game protection up to eight (8) games efficiently.
• Interacts with guests to provide a memorable gaming experience.
• Enforces Table Games policies and procedures.
• Compiles paperwork as required for assigned shift.
• Keeps the Table Games Shift Manager informed of status of assigned Table Games.
• Handles minor disputes and corrects mistakes on assigned tables.
• Uses effective approaches for choosing a course of action or develops appropriate solutions to issues that may arise.
• Monitors guest consumption and responds according to TIPS training.
• Responsible for following established departmental procedures and all applicable laws, and show responsibility by practicing methods that were taught through our TIPS Program.
• Enters table game and player data into computer system.

System Access:
Synkros and Forms Database

Upholds Odawa Casino Mission statement in all aspects of position.

We create excitement and memories.

• 1. A fun, rewarding, safe, and consistent environment for our Team Members.
• 2. A warm reception, welcoming environment, and friendly atmosphere.
• 3. An optimal entertainment experience through exceptional service.
• 4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
• 5. A contribution and connection to the community.

Preference:
Applies to Native Americans in accordance with applicable tribal law.

• Must have a high school diploma or equivalent.
• Must have one (1) year of experience as a Table Games Dealer.
• Must be proficient in two (2) major games offered at Odawa Casino Resort;
  Blackjack plus Roulette, Craps and/or Poker.
• Must be able to pass an audition/test based on previous Table Games experience.
• Must be able to stand for long periods of time.
• Must have general computer knowledge.
• Must have excellent verbal and written communication skills.
• Must have excellent organizational skills and attention to detail.
• Must have excellent time management skills with a proven ability to meet deadlines.
• Must have strong analytical and problem-solving skills.
• Must read, write and speak English fluently.

• Must have basic math skills.
• Must be flexible with shift and days off with ability to work overtime, weekends, holidays, special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Exposure to loud and continual noise levels and a smoke filled environment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.