Casino Host

Odawa Casino Resort

Job Posting

Job Title:

Casino Host

Reports To:

Player Development Manager

Department:

Player Development

Minimum Pay Rate:$19.00 per hour

Job Code:

CSHOST

Pay Grade:

SLOTS5

Date Written:07/05/2012

Last Update:03/13/2024

Job Summary:

Meet players and develop loyalty by building relationships with targeted guests.

Primary

Duties & Responsibilities:

* Maintain knowledge of all events by reviewing all available information in order to provide guests with accurate information, answer questions, handle special requests, and assist the guests ensuring complete satisfaction.

* Provide guest service for the VIP segment of players to promote the casino, customer loyalty, repeat visits and an increase in revenue.

* Recognize and greet frequent guests.

* Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.

* Make appropriate decisions about service recovery based on a customer's play, comp availability and customer profitability.

* Provide consistent, prompt and courteous guest service at all times under any conditions.

* Ensure that the strictest of confidentiality is maintained at all times (including business plans/strategies and player's club member information).

* Promote the Player's Club to guests not enrolled or not playing with their card, capturing all relevant and useful information, i.e. mailing address, phone numbers, email address, etc.

* Meet and congratulate jackpot winners and work to keep them in house as long as possible, utilizing venues and comps as appropriate.

* Monitor slot floor/pit for potential high worth players.

* Attend and assist with special events/promotions on and off site.

* Manage relationship marketing and player development strategies using defined objectives, tactics, and on-going performance assessments.

* Build relationships with players through personal communications including phone calls, letters, emails, text, etc.

* Build relationships with high worth guests to develop play and increase loyalty.

* Fill special events by calling invited players.

* Utilize hotel rooms, restaurants, promotions, events and other venues to book additional trips.

* Balance guest comps against sound business practices and company's financial goals.

* Maintain adequate communication regarding work related activities, guest needs and issues affecting the host process.

* Communicate any problem to management using the chain of command in a timely manner.

* Communicate to management any unusual or extreme player patterns or activity.

* Meet and exceed quarterly goals as established by management.

* Support Players Club staff by providing a leadership example, offering back up assistance, as needed.

* Maintain a coded list of players.

* Work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.

* Attend all meetings as required.

* Complete all required training satisfactorily.

* Maintain the highest level of confidentiality at all times.

* Work at other properties as needed.

* Perform all other duties as assigned within the scope of the position.

System Access:
Konami, Oracle, Agilysys Visual One, and Forms Database

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

* A fun, rewarding, safe, and consistent environment for our Team Members.

* A warm reception, welcoming environment, and friendly atmosphere.

* An optimal entertainment experience through exceptional service.

* Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.

* A contribution and connection to the community.

Preference:
Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

* Must have a high school diploma or equivalent and four (4) years of hospitality, sales or casino guest service experience.

* Must read, write and speak English fluently.

* Must have basic math skills.

* Must have excellent communication skills.

* Must have good computer skills, experience using Microsoft Office products or related software and ability…