Assistant General Manager

Odawa Casino Resort

Job Description

Job Title:

Assistant General Manager

Position

Reports To:

General Manager

Department:

Executive

Status:

Exempt

Job Code:

AGM

Pay Grade:

GM-2

Updated/Reviewed:05/24/2026

Job Summary:

The Assistant General Manager must have the ability to actively maximize gross gaming revenue and corresponding EBITDA using exceptional leadership ability, while assuring fair and equitable application of policies and procedures. The Assistant General Manager will first lead by example to create a positive team spirit. The Assistant General Manager is responsible for assisting in all administration functions and daily operations of Odawa Casino Resort including ancillary activities, including Odawa Hotel and any future gaming Odawa Casino Resorts or activities.

Assists in the oversight of key gaming and executive level personnel with day-to-day oversight of all Odawa Casino Resort operations. Responsible for assisting in the oversight of all internal controls and procedures to ensure protection of company assets and enforcement of Odawa Casino Resort policies and procedures. Ensures all business goals are met and integrity of all Tribal Gaming Operations is maintained.

Primary Duties and Responsibilities:

* Assists in developing strategies and executes activities to drive and continually improve financial results, guest satisfaction, human capital efficiencies and grow overall Odawa Casino Resort revenues.

* Operations:
Assists in setting expectations and holds Management team accountable for implementing the Odawa Casino Resort strategy and brand initiatives; continuously challenges the Management team to improve operations.

* Guest Satisfaction:
Assists in focusing the Management team on delivering service and products to meet or exceed guest expectations and increase guest loyalty.

* Follows all laws of Little Traverse Bay Bands of Odawa Indians.

* Financial Management:
Assists in the oversight of the annual operating budget including capital expenditures to achieve or exceed budget expectations for the Odawa Casino Resort; ensures successful performance by maximizing profitability and providing a return on investment for the owner; encourages all team members to identify opportunities to gain efficiencies, increase profits and create value.

* The Gaming Regulatory Commission. Develops a professional and respectful relationship working in tandem to protect the assets of the owner.

* Assists in planning, directing, monitoring and controlling the daily operations of the organization through the organizational directors.

* Assists in the development and implementation of current and long-range operational goals, objectives, plans and policies subject to approval of the Gaming Authority Committee.

* Ensures operational compliance with documented Authority-approved policy and procedures as well as all Tribal Minimum Internal Control Standards TMICS, State/Tribal compact, debt obligations and any other pertinent compliance requirements.

* Assists in the preparation and review of business plans and operating budgets; coordinates development and monitors the results of actual performance versus annual budget.

* Assists in the oversight of the Odawa Casino Resort marketing programs to ensure proper promotional activities are coordinated, cost effective, and produce results according to budgetary projections; ensures the development and implementation of an ongoing marketing plan.

* Assists in the development and monitoring of public relations policies designed to promote the image of the Odawa Casino Resort and build brand awareness and guest loyalty.

* Has authority to hire, terminate, provide training opportunities, recommend merit increases, evaluate performance, create and adjust performance standards, create and/or delegate staff scheduling, invoke disciplinary action and provide for the fair and equitable treatment of all Team Members according to Authority-approved policies.

* Maintains cooperative and productive working relationships with the Tribe, Tribal, Federal and State Gaming regulatory agencies, agents and Odawa Casino Resort Team Members.

* Must always maintain the highest level of confidentiality.

* Performs all other duties as assigned within the scope of work.

* Must be able to step into General Manager position in an interim basis.

* Isn't required to apply for General Manager when open.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

Bringing you the THRILL of the win and the FUN of the game, served with a side of real-deal HOSPITALITY.

Values:

We create a culture that provides:

* Create the THRILL

* Lead with FUN

* Serve with Real-Deal HOSPITALITY

* One Team, One Experience

* Own the Moment

* Do What's Right - Always

* Level Up Every Day

Preference:

Applies to Native Americans in accordance with applicable tribal law

Employed at Odawa Casino in Director's level position (Directors will retain their hired responsibilities)

Minimum Qualifications:

* Candidates must meet one of the following:

A)…