General Manager

Job Summary

The General Manager must have the ability to actively maximize gross gaming revenue and corresponding EBITDA using exceptional leadership ability, while assuring fair and equitable application of policies and procedures. The General Manager will first lead, by example, to create a positive team spirit. The General Manager is responsible for all administration functions and daily operations of Odawa Casino Resort including ancillary activities and hotel Odawa Casino Resorts and any future gaming Odawa Casino Resorts or activities.

Oversees key gaming and executive level personnel with day-to-day oversight of all Odawa Casino Resort operations. Responsible for all internal controls and procedures to ensure protection of company assets and enforcement of Odawa Casino Resort policies and procedures. Ensure all business goals are met, and integrity of all Tribal Gaming Operations is maintained.

• Develop strategies and execute activities to drive and continually improve financial results, guest satisfaction, human capital efficiencies and grow overall Odawa Casino Resort revenues in the direction of the Gaming Authority.
• Operations:
  Sets expectations and holds Management team accountable for implementing the Odawa Casino Resort strategy and brand initiatives; continuously challenges the Management team to improve operations.
• Guest Satisfaction:
  Focuses Management team on delivering service and products to meet or exceed guest expectations and increase guest loyalty.
• Human Resources:
  Maximize tribal preference in hiring by using proactive methods. Sets expectations to hire, develop and retain a top performing management team; reinforces the need for strong functional expertise, creativity and entrepreneurial leadership in the operation; focuses on building teams to deliver results; develops and implements goals and objectives to provide Tribal employment and personnel development, including training and promoting Tribal members.
• Mentorship and training initiatives are designed to strengthen the management and leadership capabilities of the executive team and department managers, in alignment with the Odawa Casino Associate Program.
• Follows all laws of Little Traverse Bay Bands of Odawa Indians.
• Financial Management:
  Oversees the annual operating budget including capital expenditures to achieve or exceed budget expectations for the Odawa Casino Resort; ensures successful performance by maximizing profitability and providing a return on investment for the owner; encourages all team members to identify opportunities to gain efficiencies, increase profits and create value.
• Owner relations:
  Develops a trusting and respectful business partnership with Odawa Casino Resort ownership by communicating effectively with the Gaming Authority and meeting or exceeding performance expectations of the Gaming Authority, to whom this position reports.
• The Gaming Regulatory Commission. Develops a professional and respectful relationship working in tandem to protect the assets of the owner.
• Plans, directs, monitors and controls the daily operations of the organization through the organizational directors.
• Develops and implements current and long-range operational goals, objectives, plans and policies subject to approval of the Gaming Authority.
• Confers with and informs Gaming Authority regarding all matters pertinent to their oversight responsibilities as outlined in the Gaming Authority Statute.
• Ensures operational compliance with documented Authority-approved policy and procedures as well as all Tribal Minimum Internal Control Standards TMICS, State/Tribal compact, debt obligations and any other pertinent compliance requirements.
• Prepares and reviews business plans and operating budgets that are focused on profitability, team member engagement, guest satisfaction, and tribal development; coordinates development and monitors the results of actual performance versus annual budget.
• Oversees the Odawa Casino Resort marketing programs to ensure proper promotional activities are coordinated, cost effective, and produce results according to budgetary projections; ensures the development and…