Casino Host

Overview

Odawa Casino Resort

Job Posting

Job Title:

Casino Host

Reports To:

Player Development Manager

Department:
Player Development

Minimum Pay Rate: $19.00 per hour

Job Code: CSHOST

Pay Grade: SLOTS5

Date Written: 07/05/2012

Last Update: 03/13/2024

Meet players and develop loyalty by building relationships with targeted guests.

• Maintain knowledge of all events by reviewing all available information in order to provide guests with accurate information, answer questions, handle special requests, and assist the guests ensuring complete satisfaction.
• Provide guest service for the VIP segment of players to promote the casino, customer loyalty, repeat visits and an increase in revenue.
• Recognize and greet frequent guests.
• Conduct oneself in a positive and professional manner, acting as a role model for all Team Members.
• Make appropriate decisions about service recovery based on a customer’s play, comp availability and customer profitability.
• Provide consistent, prompt and courteous guest service at all times under any conditions.
• Ensure that the strictest confidentiality is maintained at all times (including business plans/strategies and player’s club member information).
• Promote the Player’s Club to guests not enrolled or not playing with their card, capturing all relevant and useful information (mailing address, phone numbers, email address, etc.).
• Meet and congratulate jackpot winners and work to keep them in house as long as possible, utilizing venues and comps as appropriate.
• Monitor slot floor/pit for potential high worth players.
• Attend and assist with special events/promotions on and off site.
• Manage relationship marketing and player development strategies using defined objectives, tactics, and ongoing performance assessments.
• Build relationships with players through personal communications including phone calls, letters, emails, text, etc.
• Build relationships with high worth guests to develop play and increase loyalty.
• Fill special events by calling invited players.
• Utilize hotel rooms, restaurants, promotions, events and other venues to book additional trips.
• Balance guest comps against sound business practices and the company’s financial goals.
• Maintain adequate communication regarding work-related activities, guest needs and issues affecting the host process.
• Communicate any problem to management using the chain of command in a timely manner.
• Communicate to management any unusual or extreme player patterns or activity.
• Meet and exceed quarterly goals as established by management.
• Support Players Club staff by providing leadership example, offering back up assistance, as needed.
• Maintain a coded list of players.
• Work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.
• Attend all meetings as required.
• Complete all required trainings satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

Konami, Oracle, Agilysys Visual One, and Forms Database

Odawa Casino Mission statement:
We create excitement and memories.

Values:
We create a culture that provides:

Preference:
Applies to Native Americans in accordance with applicable tribal law.

• Must have a high school diploma or equivalent and four (4) years of hospitality, sales or casino guest service experience.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must have excellent communication skills.
• Must have good computer skills, experience using Microsoft Office products or related software and ability to quickly learn specialized software programs.
• A dynamic and outgoing personality is required.
• Good…