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Guest Services & Loyalty Programs Lead
Job in
Petoskey, Emmet County, Michigan, 49770, USA
Listed on 2026-08-10
Listing for:
Odawa Casino Resort
Full Time
position Listed on 2026-08-10
Job specializations:
-
Hospitality / Hotel / Catering
Event Management & Planning, Hotel Management
Job Description & How to Apply Below
Odawa Casino Resort is seeking a Guest Services Manager to lead the Players Club operations and guest experience. This role drives loyalty, engagement, and revenue through strategic leadership and execution of Marketing-promoted programs.
You will analyze guest feedback and trends to improve operations, promotions, and service delivery while maintaining high standards and confidentiality in a dynamic hospitality environment.
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