IT Support Specialist; MSP exp. req

IT Support Specialist (MSP exp. req.)
Location:
Petoskey, MI [onsite]
Salary: $65,000 + Great Benefits
Benefits:
Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time
Typical

Hours:

Mon-Fri, 8-5 pm, rotating on-call after hours
Travel:
Occasional- local only to customer sites via company vehicle
Start Date: ASAP
Sponsorship is not available

IT Support Specialist (MSP exp. req.) Description

Our client—a growing IT services company serving small to mid‑sized businesses across Michigan—is seeking a skilled IT Support Specialist to provide responsive, high‑quality technical support to external clients, primarily remote with occasional on‑site visits. In this client‑facing role, you’ll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team‑first culture.

• Interface and provide client support- remote and on‑site
• Participate in on‑call rotation
• Assist with the configuration and installation of servers, endpoints, and network equipment
• Provide user on‑boarding and off‑boarding
• Perform on‑site new client onboarding
• Interface with vendors for hardware failures
• Perform on‑site hardware installations
• Troubleshoot hardware issues
• Help address client needs and ensure satisfaction is met
• Keep documentation current
• Support Windows, Mac, Linux, iOS, and Android

• 2+ years of recent MSP IT support experience (within the last 5 years) required
• Active Directory experience required
• Microsoft 365 (Exchange Online, MS Teams, SharePoint, One Drive) experience required
• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
• Experience with a ticketing system/PSA tool required