IT Support Specialist; MSP exp. req
Job in
Petoskey, Emmet County, Michigan, 49770, USA
Listed on 2026-06-01
Listing for:
#twiceasnice Recruiting
Full Time
position Listed on 2026-06-01
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
IT Support Specialist (MSP exp. req.)
Location:
Petoskey, MI OR Macomb County, MI
Salary: $65,000 + Great Benefits
Benefits:
Medical, Dental, Vision, Disability, Life, Simple IRA, Holidays, PTO
Job Type: Full-Time
Typical
Hours:
Mon-Fri, 8-5 pm, rotating on-call; occasional projects
Travel:
Occasional- locally/regionally to customer sites via company vehicle
Start Date: ASAP
Sponsorship is not available
Relocation Assistance available
IT Support Specialist (MSP exp. req.) Description
Our client-a growing IT services company serving small to mid-sized businesses across Michigan-is seeking a skilled IT Support Specialist to provide responsive, high-quality technical support to external clients, primarily remote with occasional on-site visits. In this client-facing role, you'll troubleshoot infrastructure issues, assist with server and network installations, and support onboarding for new users and organizations. This is a great opportunity to take ownership of your work within a company that values autonomy, upholds high standards of integrity, and promotes a supportive, team-first culture.
IT Support Specialist (MSP exp. req.) Responsibilities
• Interface and provide client support- remote and on-site
• Configure and troubleshoot SMB and Enterprise software and networking platforms
• Participate in on-call rotation
• Assist with the configuration and installation of servers, endpoints, and network equipment
• Provide user onboarding and off-boarding
• Perform on-site new client onboarding
• Interface with vendors for hardware failures
• Support and install hardware solutions
• Help address client needs and ensure satisfaction is met
• Keep documentation current
• Support Windows, Mac, Linux, iOS, and Android
IT Support Specialist (MSP exp. req.) Qualifications
• 2+ years of recent MSP IT support experience (within the last 5 years) required
• Active Directory experience required
• Microsoft 365 (Exchange Online, MS Teams, SharePoint, One Drive) experience required
• Familiarity with a major brand of firewalls, switches, access points, management, and troubleshooting required
• Experience with a ticketing system/PSA tool required
• Must have or be willing to become Security+, Network+, and MS-102 certified
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