Retail Sales Associate

Description

Retail Sales Associate — Responsible for processing textiles and wares, maintaining store and merchandise displays, and providing excellent customer service. Operates the cash register, accepts and handles donations, and acts in a security/loss prevention capacity. The associate will interact with customers, donors, clients, and employees while maintaining a positive and professional image.

• Operate equipment such as mouse, keyboard, computer, cell phone, and tablet.
• Operate a pallet jack and trash compactor.
• Unload, accept, sort and tag donations from donors.

• Support the mission and vision of Goodwill Industries of Northern Michigan.
• Perform work in a safe manner by observing all Goodwill safety policies and procedures.
• Interact with all Goodwill team members, clients, and customers in a professional manner.
• Respect the diversity of others, including but not limited to those with cultural, ethnic, and gender differences, individuals experiencing homelessness, and persons with visible and non‑visible disabilities.
• Perform all day‑to‑day operational functions of the store, such as running the register, writing sold tickets and receipts, stocking shelves and tables, selling merchandise, rotating goods, assisting customers and donors, and accepting donations.
• Be knowledgeable of Goodwill’s full range of merchandise and pricing structures.
• Set up advertising signs and displays to attract customers and promote sales.
• Obtain merchandise requested by customers or receive merchandise selected by customers.
• Provide excellent customer service by answering customer questions and assisting with merchandise.
• Perform cashier duties, including sales transactions, payments, refunds, asking customers for a donation with “round up” of their purchase, and end‑of‑day register processing.
• Be accountable for proper register balances and for preventing unauthorized removal of merchandise from the store.
• Wrap or bag merchandise for customers.
• Transport purchased merchandise to specified vehicles for customers when needed.
• Maintain a clean and orderly work area, including stocking, straightening, and cleaning the sales floor.
• Remove empty hangers and outdated merchandise according to the rotation schedule.
• Ensure fitting rooms are free of merchandise, removing clothes and re‑hanging as necessary.
• Answer the telephone and provide announcements over the store paging system as needed.
• Process and price textiles and wares within established time frames and meet production goals set by Management.
• Expedite merchandise to and from the sales floor.
• Adhere to all agency policies and procedures.
• Promote Goodwill in a positive way internally and externally.
• Understand and comply with Goodwill’s safety program and alert the supervisor of unsafe practices or situations.
• Help train new staff and clients as directed by the supervisor.
• Perform other duties as assigned by management.

Retail experience is a plus.

• Work effectively with diverse staff, customers, community service volunteers, and vendors.
• Possess good verbal communication and organizational skills.
• Provide excellent customer service skills.
• Work independently and be flexible in a multi‑duty environment.
• Work within established guidelines.
• Operate a forklift (preferred).
• Receive and disperse cash accurately and perform basic math functions.
• Understand, accept, and work with people who have disabilities and/or other barriers to employment.
• Maintain a positive, can‑do attitude with a strong commitment to teamwork.
• Work rotating shifts, weekends, and holidays.

While performing duties, the employee must stand, walk, use hands, talk and/or hear; reach with hands and arms, balance, stoop, kneel, twist, turn, and crouch. Requires color vision. Often lifts and/or moves up to 10 pounds; regularly lifts and/or moves up to 25 pounds; occasionally lifts and/or moves up to 50 pounds. Work is repetitive and may require standing for up to 8 hours during a shift.

Must have reliable means of transportation. Must be willing to work evenings, weekends, extended hours, and holidays. Must pass a background check.

• Seniority Level: Entry level
• Employment Type:
  
  Full‑time
• Job Function:
  Sales and Business Development
• Industry: Non‑profit Organization Management