Shuttle Chauffeur Driver

Odawa Casino Resort

Job Description

Position Title:

Shuttle/Chauffeur Driver

Report To:
Facilities Manager

Department:
Property Operations

Minimum Pay Rate: $15.00 per hour + tips

Job Code: SHTLDR

Pay Grade: PROP1

Date Written: 08/01/2006

Last Update: 07/19/2024

Job Summary:

Transports, in a luxury vehicle, top executives, personnel, and visitors to and from destination(s) outlined in promotions. Drives shuttle bus, mini-bus, van, car, or lightweight truck to transport clients, trainees, company personnel or company products. The Shuttle/Chauffeur Driver has substantial contact with guests while transporting for promotional events and prizes.

Primary

Duties & Responsibilities:

• Greet all guests and Team Members in a friendly, open manner.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Maintains knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Drives vehicle from Odawa Casino Resort to assigned Hotels, Motels, Administration buildings, fueling center or other function areas and back to Casino.
• Assists passengers to enter and leave vehicle; look after passengers’ baggage if necessary; may assist passengers carry their baggage.
• Drives passengers to and from pre-selected destination(s) back to casino or hotel as outlined in promotion.
• Knows all emergency procedures; always ensures passenger safety.
• Is aware of continual updates on changes in traffic laws and CDL requirements if transporting 16 passengers or more including the driver.
• Operates vehicles safe and, in compliance with all motor vehicle laws and speed limits ensuring the safety of all passengers and utilization of Odawa Casino Resort standards of service.
• Operates radios or similar devices to communicate with Casino and other company personnel.
• Operates cell phone only when the vehicle is in park.
• Responsible for vehicle presentation, keeping car cleaned, polished, and in appropriate operating condition.
• Cleans and services vehicle with fuel, lubricants, and accessories.
• Performs routine safety check of vehicle at the beginning of each shift and ensures that vehicle is clean at all times, inside and out.
• May make minor repairs.
• Keeps records of vehicle condition, trips, fuel and passenger.
• Adheres to regulatory, safety, departmental and company policies.
• May be required to perform duties in other positions in transportation to cover call-ins and no-shows.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Always maintains the highest level of confidentiality.
• Work at other properties as needed.
• Performs all other duties as assigned within the scope of the position.

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

System Access:
None

Preference:
Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must be 21 years or older.
• Must have a valid Michigan Chauffeurs License or Commercial Driver’s License (CDL) with Passenger Endorsement (P).
• Must have an acceptable driving record and be insurable through our insurance carrier.
• Must have knowledge of Michigan Department of Transportation (MDOT) regulations.
• Must have a current, or be able to obtain, a DOT medical card and keep it up to date.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must have good knowledge of the local area and roads.
• Must be able to make minor repairs including but not limited to replacing windshield wipers, bulbs, top off oil and windshield wiper fluid, etc.
• Must have excellent verbal communication.
• Must be able to work well and tactfully with both internal and external guests and have excellent interpersonal skills.
• Requires extended periods of sitting and other physical requirements associated with driving a shuttle
• bus.
• Must be able to work independently on a team with minimal supervision.
• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum
• qualifications of the position.
• Exposure to loud and continual noise levels and a smoke-filled environment.
• Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.