Warranty Coordinator - Pewaukee

About Us

Harbor Homes was started to bring new construction homes to market in the most affordable and efficient way possible. We build beautiful homes, with desirable features, yet effectively built to reduce wasted space and added expense; all in sought-after communities. Whether you're looking for a single-family home, townhome, or condo, Harbor Homes makes it easy and more affordable.

As a Warranty Coordinator
, your primary responsibility will be to process warranty claims and assist customers through their warranty period.

• Serve as the main point of contact for all customers post-close
• Monitor email daily for customer notifications/warranty claims
• Enter all closed homes into warranty process and enter pre-close warranty items not yet completed into the warranty portal
• Upload and manage all warranty documents in customer portal and internal files
• Evaluate warranty claims to help identify emergency concerns
• Coordinate warranty service appointments with trade partners and homeowners
• Enter warranty appointment invites into Builder Trend (8 weeks prior to appointment) and provide follow-up reminders (4 weeks before 120 day/11 month appointments)
• Work with Construction Manager/Warranty Technician to schedule trade partners for appointments
• Order necessary parts for upcoming warranty appointments
• Follow up on outstanding warranty claims and close out items as they are completed
• Compile and maintain seasonal work log while coordinating seasonal work repairs
• Assemble customer walkthrough/orientation packets along with proper documentation
• Manage back-end coordination of the customer walkthrough/orientation process through proprietary software application
• Run monthly warranty related reports
• Compose routine correspondence to customers through Builder Trend software or email

• 1+ year of professional office experience
• Demonstrate ability to work on multiple projects simultaneously
• Maintain a positive attitude and business casual appearance
• Possess basic computer skills, including Microsoft Windows, Outlook, Word, and Excel
• Show professional, discreet manner in maintaining confidentiality including information received and proprietary reports
• Exhibit strong interpersonal, verbal and written communication skills, including courteous and efficient telephone manner
• Effectively handle moderately complex questions and issues under minimal direction
• Work independently and with a team
• Physical Demands:
  Must be able to sit 6-8 hours per day. Occasional unassisted lifting of 25 to 30 pounds is required

• Health, dental, and vision insurances
• Generous PTO offering
• Positive, team-oriented work environment
• Monday - Friday schedule with flexible hours