Operations Services Coordinator

Summary of Responsibilities

Make a measurable impact where reliability matters.

At American Transmission Co. (ATC), our System Operations team keeps the energy grid safe, reliable, and compliant—24/7. We’re looking for a proactive, detail driven Operations Services Coordinator who thrives in a high reliability environment and plays a pivotal role in enabling operators, leaders, and technical experts to perform at their best.

What You’ll Do

As an Operations Services Coordinator, you will be the process owner for the tools, information, and documentation that keep real-time operations audit ready and running smoothly. You will:

Own & Optimize Operational Processes

• Manage the full lifecycle of System Operations’ operating procedures—from scheduling updates to shepherding SME reviews to ensuring compliant publication and archiving.
• Validate device nomenclature and maintain controls for switching records and voice evidence.
• Curate and maintain Real Time Operations SharePoint sites, dashboards, and documentation repositories.

Support Real Time Operations Excellence

• Administer training, NERC certification records, confidentiality agreements, and onboarding logistics.
• Conduct sampling and quality reviews of logs, communications, and evidence packages.
• Prepare and organize documents for operator assessments, incidents, and compliance requests.

Coordinate Across a Diverse Team

• Work closely with operators, technical SMEs, system leaders, and cross-functional partners to keep processes aligned and expectations clear.
• Balance multiple timelines, stakeholder needs, and high-priority requests with confidence and clarity.
• Identify issues, ask the right questions, and recommend process improvements that enhance reliability and compliance.

• Associate degree in business, office management, or equivalent experience.
• 2+ years managing administrative or operational processes with strong proficiency in productivity tools.

• Operating procedure and documentation lifecycle management
• Information and records management
• SharePoint ownership and dashboard maintenance
• Compliance and training record administration
• Budget coordination and rotating shift pay practice support
• QA sampling and communication review
• Process improvement and project coordination
• Timeline and workload management

You’re a rigorous, service-oriented coordinator who brings structure to complexity. You excel at:

• Staying calm and organized under audit or incident pressure
• Communicating clearly with individuals who have strong technical opinions and tight deadlines
• Taking personal accountability and showing up prepared
• Proactively identifying gaps, issues, and opportunities
• Adapting quickly to emerging needs
• Learning and understanding technical concepts and terminology
• Managing multiple priorities without losing sight of the details

You find motivation in keeping operations safe, compliant, and ready—because your work has real, visible impact on grid reliability.

You’ll join a compliance-minded, high-reliability operations culture where accuracy matters, collaboration is essential, and processes exist for a reason. You’ll support a team committed to excellence and dependability—and they’ll depend on you to help keep the system running smoothly.

Every day, your work will help ensure safe, reliable energy for the communities we serve. You’ll make a meaningful difference behind the scenes, supporting teams who keep the lights on across the region.

If you’re a detail-oriented, compliance-savvy coordinator who loves owning processes and supporting real-time operational work, we’d love for you to apply.

Apply now at  and help power what’s next.

The targeted base pay for this position is $29.85 to $34.83 per hour.
* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more
.

* The pay range is a general guideline. Employment offers are…