Customer Service Representative

A growing manufacturing organization is seeking a Customer Service Representative to support a portfolio of assigned customers within a regulated, fast-paced production environment. In this role, you’ll partner closely with sales, production, and logistics teams to ensure orders move accurately and efficiently from entry through delivery. The right person brings strong attention to detail, confidence communicating across departments, and a proactive approach to problem-solving.

• Manage customer orders end-to-end, from receipt through shipment
• Act as a primary point of contact for assigned accounts, ensuring timely and accurate communication
• Coordinate closely with internal teams to support production schedules, order changes, and delivery timelines
• Maintain accurate order records, reports, revisions, and approvals
• Support forecasting conversations by sharing customer demand insights internally
• Identify and escape process or system issues to drive resolution
• Look for opportunities to improve the customer experience and support additional product needs
• Use business tools (Excel, CRM/order management systems, email) to track and manage work

• Experience supporting customers in a manufacturing or production-based environment
• Strong understanding of how sales, operations, and logistics teams work together
• Comfortable managing multiple priorities with a high sense of urgency
• Confident communicator who can de-escalate issues professionally
• Highly detail-oriented with strong organizational skills
• Proficient in Excel and everyday business systems
• Casual work environment
• Strong internal mobility into areas such as supply chain, operations, or procurement
• Benefits offered include health, dental, vision, retirement plan, paid time off, and more

Spanish language skills are a plus but not required.