Branch Operations Coordinator

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee‑owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work.

Location:

Pewaukee, WI.

Final date to receive applications: until filled.

Job Summary:

Coordinates the day-to-day functions of branch operations. Resolves SAP software issues, ensures all required checklists are completed in a timely manner, removes billing blocks, develops and reviews proposals for purchasing equipment, oversees all inventory modifications, provides leadership during the annual inventory process, and provides support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development and other related functions.

• Resolves SAP software issues and ensures all required checklists are completed in a timely manner.
• Removes billing blocks as appropriate.
• Serves as the location's Training Coordinator regarding SAP, PC, Products, and Policy and Procedure training related issues.
• Develops and/or reviews proposals for purchasing equipment.
• Coordinates computer, telephone, and equipment changes, upgrades or problems with appropriate corporate staff.
• Oversees all inventory modifications using the reason codes in SAP.
• Provides leadership during the location's annual inventory process and with the Inventory committee.
• Consistently provides responsive, quality customer service to our customers.
• Actively participates in the coordination, analysis, and decision‑making required by information and feedback of customer needs, pricing, products, competition and problem resolution.
• Works closely with BSE sales and/or marketing staff to provide internal leadership and support for promoting customer directed product, sales, and marketing programs within our customer base.
• Provides administrative and operational support for branch purchasing, product evaluations, code descriptions, inventory management, pricing development, and other related functions.

• Assists with scheduling and coordination of product meetings and customer trade shows.
• Reviews and approves credit invoices.
• Coordinates with the Customer Financial Services staff to resolve customer‑billing problems resulting from errors in pricing, shipping, delivery or other credit areas.
• Responsible for the payment of all bills and donation payments for the branch within approved limits.
• Approves all inventory returns.

• Minimum of a two‑year business/trade degree preferred or the equivalent in work experience.
• Prior supervisory experience with a minimum of two years' prior customer service or sales experience preferred.
• Strong knowledge of electrical products and systems preferred.
• Technical ability to understand electrical systems with a minimum of three‑years of prior electrical distribution experience preferred.
• Prefer the ability to read, write, and speak in English. Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, Email and SAP software.

• Excellent interpersonal, written and verbal communication, reading, and customer service skills are preferred with the ability to effectively plan and organize.
• Excellent customer service skills include being competent, accurate, responsive and engaged.

Frequency at which you would carry/lift in a typical day:

• Occasionally 0‑33%
• Frequently 34‑66%
• Continuously 67‑100%

Lift from Waist:

• < 10 lbs. – Not at all
• 10 to 25 lbs. – Not at all
• 26 to 50 lbs. – Not at all
• 51 to 75 lbs. – Not at all
• 75 to 100 lbs. – Not at all
• 100+ lbs. – Not at all

Lift from Floor:

• < 10 lbs. – Frequently
• 10 to 25 lbs. – Frequently
• 26 to 50 lbs. – Frequently
• 51 to 75 lbs. – Not at all
• 75 to 100 lbs. – Not at all
• 100+ lbs. – Not at all

Carried for Distance:

• < 10 lbs. – Not at all
• 10 to 25 lbs. – Not at all
• 26 to 50 lbs. – Not at all
• 51 to 75 lbs. – Not at all
• 75 to 100 lbs. – Not at all
• 100+ lbs. – Not at all

• Sitting – Continuously
• Standing – Frequently
• Walking – Frequently
• Bending/stooping – Frequently
• Crawling – Occasionally
• Climbing/Walking Stairs – Frequently
• Reaching – Frequently
• Crouching/squatt…