Customer Service Manager

We’re Looking for Someone Who Genuinely Cares — Not Just Someone Who’s Qualified. A rare opportunity to build something meaningful at a family‑focused law firm and grow with us for the long term.

• Full‑time, salaried
• $5,000/month base + bonuses
• Pewaukee, Wisconsin
• In‑office + 2 evenings/month + 1 Saturday/month

Collins Law Firm LLC is a small, family‑oriented law firm on a mission to make life better for the families and small business owners in our community. We help people do the right thing for the people they love — and we take that seriously. We’re growing, and we need one sharp, driven, friendly person to become the operational heartbeat of our practice.

This isn’t a “show up and follow a script” job. It’s a chance to build something real, with real impact, alongside a team that cares.

• You’ve worked in financial services, real‑estate closings, insurance, or a client‑facing professional services role
• You’re genuinely tech‑savvy — comfortable juggling multiple platforms and learning new systems fast
• You’re self‑motivated and don’t need hand‑holding to figure things out
• You’re warm and easy to talk to, but also detail‑oriented and organized
• You can think on your feet and make smart decisions under pressure
• You’re not above making coffee or refilling the printer — and you don’t need a big team to feel important

Your most important job: be the first and best impression our prospects and clients have of this firm. That means:

• Talking with prospective clients, educating them about our process, and setting appointments for our “Estate Planning Sessions.”
• Guiding clients from the moment they hire us through to a completed, signed, delivered estate plan
• Mastering our systems and technology — and owning the client experience end to end
• Supporting our community presence: speaking engagements, expos, local events, and outreach
• Helping implement and improve the systems that make our firm run smoothly

Is this an easy job? Honestly, no. But the potential for long‑term growth — in responsibility, compensation, and impact — is very real.

• Client‑facing professional services experience: 2+ years in a client‑heavy role (financial services, real‑estate closings, insurance, legal intake, or similar) with a track record of guiding people through important decisions.
• Warm, confident communicator: Strong phone and in‑person communication skills; able to educate prospects on process, set appointments, and make people feel cared for and understood.
• Exceptionally organized and detail‑driven: Proven ability to manage multiple clients/cases at once, maintain accurate records, and follow checklists without dropping the ball.
• Tech‑savvy and fast learner: Comfortable learning new platforms quickly and juggling multiple systems daily (CRM, scheduling, intake forms, document tools, email/text workflows).
• Self‑motivated problem solver: Works independently, takes ownership, and makes smart judgment calls without needing constant direction; thrives in a growing firm where systems are improving.
• Calm under pressure, high integrity: Can think on your feet, handle sensitive situations with discretion, and maintain professionalism and confidentiality at all times.
• Hands‑on “no task too small” attitude: Willing to do what it takes—supporting events and outreach, helping with office operations, and stepping in wherever needed to deliver an excellent client experience.

$50,000–$65,000 per year.