Customer Service Representative

About Us

Tri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions with the widest range of products and services in the Midwest. Our degreed engineers form lasting relationships with customers, acting as an extension of their engineering teams. Rely on us to reduce risk, lower costs, and provide exceptional value-added services based on your specific needs.

Experience the Tri-Phase advantage in automation.

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This role is for the Associate to join our Customer Service team, sharing the critical role of servicing our customers through the order entry, purchasing, expediting, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.

• Responsible for pre-sales quotes and entering customer orders. This may include the placement of vendor purchase orders if necessary.
• Reviews and monitors each order to ensure timely product delivery.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming emails and calls from customers and vendors.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Special projects as required.

• Bachelor’s degree is desired, not required.
• Experience in a customer service setting is a plus.
• Strong communication skills needed.

Note: Tri-Phase Automation operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. This description reflects current responsibilities and is subject to change.

Equal Opportunity

Employer:

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.