Alliance Service Representative

Alliance Service Representative I

Flexibility Option:
In Person Job Req

Description:

Employee-Owned. Customer-Driven. This position will report to:
Kendra Oldfield-Roberson Final date to receive applications: until filled. This position will be located in:
Pewaukee, WI This position is posted:
Both Internally and Externally

The Alliance Service Representative I supports the day-to-day operations of the Customer Service team in obtaining and processing orders and providing a high level of service to our Alliance customers. This role receives and enters orders, provides consistent and timely follow-up on customer inquiries, coordinates and expedites deliveries, processes returns, runs daily reports and resolves customer and order issues.

Essential Functions:

• Receives and enters orders in an accurate and timely manner.
• Processes EDI orders.
• Provides price quotes to customers for existing bill of materials.
• Provides consistent and timely follow-up on customer inquiries and order status.
• Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
• Utilizes product knowledge to provide service to the customer.
• Loads and maintains customer part numbers in the CMIR.
• Adheres to customer product standards.
• Assists and maintains relationships with customers and suppliers.
• Runs daily reports and resolves customer and order issues.
• Assists customers with billing issues.
• Assists with Emergency Response orders.

Non-essential Functions:

• Attends sales meetings and participates in training programs as required.
• May assist with sales meetings and trade shows as needed.
• Participates in the implementation and success of marketing plans and strategies.
• Performs other duties as assigned by supervisor or designate.
Qualifications

2-year business/trade degree preferred or the equivalent in work experience. Strong knowledge of electrical products and systems preferred. Technical ability to understand electrical systems. 2+ years of prior electrical distribution experience preferred. Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), internet, and email. Working knowledge of SAP software preferred.

Skills and Abilities

Excellent customer service skills include being competent, accurate, responsive and engaged. Excellent interpersonal, written and verbal communication, reading, and customer service skills. Ability to effectively plan and organize.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100% Lift from Waist: < than 10 lbs.

- Not at all 10 to 25 lbs.

- Not at all 26 to 50 lbs.

- Not at all 51 to 75 lbs.

- Not at all 75 to 100 lbs.

- Not at all 100+ lbs.

- Not at all Lift from Floor: < than 10 lbs.

- Frequently 10 to 25 lbs.

- Frequently 26 to 50 lbs.

- Occassionally 51 to 75 lbs.

- Occassionally 75 to 100 lbs.

- Not at all 100+ lbs.

- Not at all Carried for Distance: < than 10 lbs.

- Not at all 10 to 25 lbs.

- Not at all 26 to 50 lbs.

- Not at all 51 to 75 lbs.

- Not at all 75 to 100 lbs.

- Not at all 100+ lbs.

- Not at all Physical Activity Frequency at which you would do the following in a typical day:
Sitting (a continuous period of being seated) - Continuously Standing (for sustained periods of time) - Frequently Walking (moving about on foot to accomplish tasks) - Frequently Bending/stooping (downward and forward) - Occasionally Crawling (moving about on hands and knees or hands and feet) - Not at all Climbing/Walking Stairs (ascending or descending) - Frequently Reaching (extending arms in any direction) - Frequently Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally Balancing (maintaining body equilibrium to prevent falling) - Occasionally Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally Grasping (Applying pressure to an object with the fingers and palm) - Continuoulsy Fingering (picking, pinching, typing;

working with primarily fingers and not whole hand) - Continuously Talking (expressing or exchanging ideas by means of the spoken word) - Continuously Driving (the control and operation of a motor vehicle) - Occasionally Desk work (work usually performed at a desk) - Continuously Use of a computer
- Continuously Use of a telephone
- Continuously Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously Exposure (to adverse weather & temperature conditions) - Occassionally Travel (travel needed to perform job duties) - Occasionally