Customer Consultant - Inbound; Part Time

Customer Consultant - Inbound (Part Time)

We Energies, a subsidiary of WEC Energy Group, is seeking Customer Consultants (Part Time) at the Pewaukee Care Center location.

Do you enjoy guiding customers and taking control of various situations to resolve issues efficiently while giving customers what they need? If so, a career in a WEC Energy Group Care Center may be a fit for you!

We focus on first‑contact resolution to ensure customer satisfaction, our #1 goal. This position has a direct impact on the energy that people in our communities use every day.

• Receive all incoming gas, electric, and steam contacts from customers
• Respond to questions, inquiries, requests, bill inquiries, and establish payment arrangements
• Process on‑and‑off orders, reconnections, trouble calls, and gas emergency calls
• Cross‑sell services, handle high‑bill complaints, or redirect the customer to appropriate company personnel when necessary
• Perform special assignments as needed
• Ensure that the Care Center operates 24/7 to provide energy‑related solutions to customers
• Offer a competitive salary, starting at $25.29/hour
• Maintain flexibility, as you may be selected to work various shifts, including evenings and weekends
• Work at least 20 hours per week, with the opportunity to work additional hours

• One year of customer contact or call‑center experience preferred
• Computer experience preferred

Selection System for Customer Service (SACS): This test is a multitasking simulation that places the candidate in a realistic environment and directly measures the candidate’s ability to switch among job‑related tasks while maintaining the quality and accuracy critical in customer service positions. The simulation measures 10 competencies that predict success across customer service roles: customer focus, multitasking, ownership, positive attitude, problem solving, processing speed, quality focus, sales focus, integrity, and words per minute (WPM).

Customer Care Center Structured Interview (CARECTR): Competencies include Building Customer Loyalty, Applied Learning, Decision Making, Adaptability, Engagement Readiness, Work Standards, and Communication Skills.

Minimum posting range: $25.29. Maximum posting range: $32.05. The starting salary/pay within the range will be based on qualifications, experience, geographical location, shift, travel requirements, collective bargaining agreements, and business and organizational needs.

End date: 7/10/2026.

WEC Energy Group and its subsidiaries are Equal Opportunity Employers. All qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected status. The Company also complies with all applicable federal, state, and local laws that require it to take affirmative action.