Customer Service Representative

Position Title: Customer Service Representative
Wage: $22.00–$27.00/hr
Shift: 1st
Hours: 08:00 am – 05:00 pm
Location: Pewaukee, WI

The Customer Service Representative will provide superior customer service to both external and internal customers, entering orders and quotes, resolving product or service issues, and following up with customers to ensure their needs are satisfied.

• Provide timely, professional support to internal teams and external customers
• Respond to customer inquiries via phone and email
• Prepare, deliver, and follow up on customer quotations
• Enter and process customer orders accurately, including pricing and lead times
• Resolve customer concerns and, when appropriate, escalate issues
• Support accounts receivable activities, including invoicing and basic follow-up
• Maintain accurate records, files, and customer data
• Assist with special projects and process improvements as needed

• Associate’s degree or equivalent experience
• 2+ years of customer service, administrative, or related experience
• Strong communication and interpersonal skills with an emphasis on active listening
• High level of attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general computer applications

We are proud to be an equal opportunity employer.