Customer Service Representative

Tri-Phase Automation, 1251

E. Wisconsin Ave, Pewaukee, Wisconsin, United States of America

Posted Wednesday, July 29, 2026 at 4:00 AM

Company: Tri-Phase Automation

About Us:

Tri-Phase Automation is a unique distributor with over 25 years of experience in the automation industry. We are the trusted partner for manufacturing companies in Wisconsin and Northern Illinois, offering innovative solutions with the widest range of products and services in the Midwest. Our degreed engineers form lasting relationships with customers, acting as an extension of their engineering teams. Rely on us to reduce risk, lower costs, and provide exceptional value-added services based on your specific needs.

Experience the Tri-Phase advantage in automation.

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Summary:

This role is for the Associate to join our Customer Service team, managing the critical role of servicing our customers through the Return Material Authorization (RMA) process, order entry, and general service functions. The Associate will be responsible for the accurate and timely completion of these functions while being adept at working both independently and with team members.

• Responsible for understanding and managing the Return Material Authorization (RMA) process
• Responsible for entering orders, including the placement of vendor purchase orders if necessary
• Responsible for notifying the customer that their order has been received via an order acknowledgement.
• Responsible for obtaining vendor confirmations and checking those confirmations against our purchase order for accuracy.
• Reviews and monitors each order to ensure timely product delivery.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Manage large amounts of incoming emails and calls from customers and vendors.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Special projects as required.

• Bachelor’s degree is desired, but not required
• Experience in a customer service setting is a plus
• Strong organizational, communication, and listening skills.
• Ability to problem-solve and show critical thinking.

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#flowcontrolgroup

Tri-Phase Automation operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG’s distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.

Why Build a Career with Us?

Everyone’s an Owner of the Company: Because every team member contributes to Flow Control Group’s success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.

Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth…