Customer Resolution Specialist — Escalations & Support
Job in
Pewaukee, Waukesha County, Wisconsin, 53072, USA
Listed on 2026-08-28
Listing for:
ID Technology LLC
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
LLC seeks a Customer Support - Resolution Specialist to drive resolution of escalated cases, including complaints, credits, returns, and follow-ups. The role collaborates with customer service, operations, quality, suppliers, and other internal teams to move issues to closure.
You will coordinate, track, and update on cases through completion, process claims, and support shipments and inventory movement. A high school diploma and 2+ years in customer service are preferred.
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