Customer Experience Technical Representative

Customer Experience Technical Representative

The Customer Experience Technical Representative is responsible for delivering a best-in-class customer experience by providing technical and non-technical support to customers. This role serves as a primary point of contact, leveraging product knowledge and troubleshooting skills to resolve inquiries, guide customers through issues, and ensure timely and accurate resolution.

Key Responsibilities

• Serve as a primary point of contact for customers via phone, email, chat, and other channels
• Troubleshoot and resolve customer issues, including technical and product-related concerns
• Provide accurate product information, guidance, and recommendations
• Document customer interactions and maintain case records in real time
• Assist customers with installation, operation, and issue resolution
• Utilize internal tools and resources to research and respond to customer inquiries
• Escalate complex or unresolved issues to appropriate internal teams
• Maintain performance metrics, including productivity, quality, and customer satisfaction standards

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.