Dental Office Assistant - Business Assistant

Business Assistant

Dental Care of Pewaukee, a growing 20-person team in the heart of Pewaukee's Lake Country, is looking for a Business Assistant to join our team.

• Greet patients warmly and make every visit a great experience from check-in to check-out
• Schedule appointments and manage a busy daily calendar to keep the office productive
• Verify insurance, explain treatment plans and costs, and collect payments
• Answer phones, respond to emails and handle patient questions promptly
• Keep patient records accurate and up to date in Dentrix
• Partner with the doctors and clinical team to hit office goals

• High school diploma or GED
• At least 1 year of dental office experience (required)
• Experience with Dentrix and Outlook
• Strong customer service and communication skills
• Organized, energetic and comfortable in a fast-paced, results-driven office
• A team player who enjoys camaraderie and growing with the practice

• Monday: 9:00 AM – 6:00 PM
• Tuesday: 9:00 AM – 6:00 PM
• Wednesday: 8:00 AM – 4:00 PM
• Thursday: 9:00 AM – 6:00 PM
• Friday: 8:00 AM – 2:00 PM
• Some schedule flexibility possible

Pay: $19.00 – $21.00/hr, based on experience

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first.

Supporting our front office as a Business Assistant
, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards:
America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Dental Care of Pewaukee, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 20 person team that thrives on collaboration, communication, and community, with a real focus on camaraderie
• Located in Pewaukee, WI, serving families across the Lake Country area of Waukesha County
• Grow with an energetic, goal- and…