Educational Assistant-Casual

Position Overview

College and Career Readiness at Waukesha County Technical College is accepting applications for an Educational Assistant. This position will provide technical, clerical and academic support to teachers, staff, and students (at the Waukesha campus) in the Adult Basic Education and English Language Learner programs. The role supports student success by assisting learners in meeting their educational goals. Responsibilities involve varying degrees of complexity and confidentiality.

• Serve as a point of contact for students and assist them in accessing, using, navigating, and understanding a variety of computer software and applications related to educational needs, finding resources, completing assignments, and academic testing; provide support to teachers and staff as needed.
• Install, update, maintain, and troubleshoot computers, software, and printers.
• Register students, run reports, and enter test scores using the College information system; maintain student files.
• Assist students with finding additional resources around campus or in the community to support retention and transition to post‑secondary education.
• Participate in committees, teams, or sub‑teams and/or meetings that include technology and/or administrative support.
• Provide reception support (e.g., answer and screen telephone calls, greet and interact with staff, students, community members, and public school counselors; respond to general inquiries and requests as needed).
• Maintain current professional and technical knowledge through continued education and activities; learn new software and teach its use to others as appropriate.
• Participate in and contribute to assignments and special projects of a similar nature and level.

• Advanced knowledge of Internet and web technologies, electronic mail, office applications (word processing, spreadsheets, presentation, publishing, database), current operating systems, and computer hardware.
• Familiarity with Adult Basic Education.
• Experience working with English Language Learners.
• Effective interpersonal communication skills in speaking, writing, and listening.
• Attention to detail; ability to maintain a high level of accuracy.
• Demonstrated ability to troubleshoot and perform routine maintenance on computer equipment and peripheral devices.
• Ability to manage time, organize, and prioritize work; adapt to changing priorities and handle multiple projects simultaneously.
• Ability to apply critical thinking and problem‑solving skills to work processes.
• Ability to work independently, as part of a team, and/or with minimal supervision.

• Associate degree in computer technology, computer support, or equivalent, or in education.
• Experience working with people from diverse backgrounds and socioeconomic groups, particularly adults.
• Experience in equipment set‑up, maintenance, installing, and updating computer software applications, and troubleshooting computer issues.

The part‑time Educational Assistant (Casual) supports the College and Career Readiness department and is available immediately.

This is a part‑time, casual position, up to 14 hours per week, and is not eligible for benefits.

Monday through Thursday, 4:30 pm–8:00 pm preferred (hours may be flexible).

For more information or to learn more about this position, please contact Deatra Holloway at dholloway3 or by phone (262) 691‑5185.

All applicants must submit a cover letter and current resume with their application.